Cricket Wireless Authorized Retailer
📡 Internet & Cable · Gillette
total experiences
replied on google
Most reported issues
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Experiences
Store is closed during posted business hours without explanation.
Business reply on Google
We are sorry to hear you had a poor experience at our Authorized Retailer location. Our goal is to work harder to provide a better experience on your next visit. To check our most updated schedules you can access the following link: https://www.cricketwireless.com/stores/.
Store is closed during posted business hours
Business reply on Google
Thank you for bringing this to our attention. If you need additional assistance, please reach out to our Support Team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) or contact one of our customer CARE specialists at 1-800-CRICKET (1-800-274-2538).
Store is closed and customer service is unresponsive.
Business reply on Google
Oh, no! We are sorry to see that we only received a 1-star rating, and sorry to hear about your recent in-store experience. Our goal is to work harder to provide a better experience on your next visit.
Store is closed during posted business hours
Business reply on Google
We are sorry to hear you had a poor experience at our Authorized Retailer location. We strive to provide an awesome customer experience, and we apologize that you did not receive smile-worthy service. Feel free to contact our Support Team on Twitter @cricketsupport or on Facebook at m.me/cricketwireless for further assistance.
Store was closed during posted business hours
Business reply on Google
We are sorry to hear about your recent experience, Sakura. Please reach out to our Support Team on Facebook (m.me/cricketwireless), Twitter (@cricketsupport), or contact one of our customer care specialists at 1-800-CRICKET (274-2538) so we can assist you further.
employee error resulted in a failure to provide a refund
Business reply on Google
Thank you for sharing your feedback with us. We will be sure to share this information with our store leadership team. Our goal is to continue to work with our staff to provide a better experience on your next visit.
Customer service failed to confirm upgrade pricing for the user.
Business reply on Google
Hi Josh, thanks for your feedback! We offer some great deals on devices for our new and existing customers, that's something for everyone. See the link below to stay up to date on any current customer offers: https://www.cricketwireless.com/cell-phones/smartphones. If you have any further questions or concerns, please feel free to PM/DM us on our National Facebook (m.me/cricketwireless) or Twitter page (@CricketSupport).
poor customer service and unprofessional staff behavior
Business reply on Google
Hi Casey, we're very sorry to hear about your recent experience at our Authorized Retailer location. We strive to provide an awesome customer experience, and we apologize that you didn't receive the smile-worthy service you deserve. Please contact our Digital Care Team for assistance on Twitter @cricketsupport or on Facebook at m.me/cricketwireless. We're here to help. Thank you for choosing the #CricketNation.
The phone is unable to make or receive work calls.
Business reply on Google
We're sorry to hear you had a poor experience with our Authorized Retailer. Please contact Cricket Support on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) if you need additional assistance.
staff ignored phone calls and provided unhelpful customer service
Business reply on Google
We are so disappointed to hear how your recent experience went. We apologize. Please contact Cricket Support on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) if you need additional assistance. 💚
Customer unable to access account or return phone due to PIN
Business reply on Google
We're sorry to hear you had a poor experience at our Authorized Retailer location. Feel free to contact Cricket Support on Twitter @cricketsupport or on Facebook at m.me/cricketwireless if you need additional assistance.
Store is closed during posted operating hours
Business reply on Google
We are sad to see you had this negative experience. If you are still needing assistance please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.