Cricket Wireless Authorized Retailer
📡 Internet & Cable · South Burlington
total experiences
replied on google
Most reported issues
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Experiences
Poor customer service and unclean retail store environment.
Business reply on Google
Oh no! We are sorry to see that we only received a 1-star rating. Our goal is to work harder to provide a better experience on your next visit.
The business lacks cellular network coverage in the Vermont area.
Business reply on Google
Hi there, we are sorry to hear of your experience at our Authorized Retailer location. We strive to provide an awesome customer experience, and we apologize that you didn't receive smile-worthy service. Please contact our Support Team on X @cricketsupport or on Facebook at m.me/cricketwireless for further assistance.
Misleading pricing for existing customers and inaccessible subscription services.
Business reply on Google
It's unfortunate that we only got a 1-star rating. We assure you that Cricket is committed to enhancing our customers' experience, and we want to change this around for you. Please contact our Support Team on Facebook (m.me/cricketwireless) or X (@cricketsupport) where we can assist you further.
Company refuses to unlock phone despite full payment
Employees harassed a customer via social media.
Business reply on Google
We're very sorry to hear about your recent experience at our Authorized Retailer location. We strive to provide an awesome customer experience, and we apologize that you didn't receive the smile-worthy service you deserve. Please contact our Digital Care Team for assistance on Twitter @cricketsupport or on Facebook at m.me/cricketwireless. We're here to help. Thank you for choosing the #CricketNation.
Store is closed during posted business hours
Business reply on Google
Thank you for sharing your feedback with us. We are sorry to hear about your poor experiences at this store. We will be sure to share this information with our store leadership team. Our goal is to continue to work with our staff to provide a better experience on your next visit.
Store refused to sell SIM card without phone purchase
Business reply on Google
We are sorry to see you had a terrible experience. We appreciate you letting us know so we can have this addressed accordingly.
The business lacks prorated refunds and staff were disrespectful during cancellation.
Business reply on Google
We hate to see you had this experience. We appreciate you letting us know so we can have this corrected.
Staff was slow and phone inventory was limited.
Business reply on Google
We're very sorry to hear you had a poor experience at our Authorized Retailer location. We strive to provide an awesome customer experience, and we apologize that you didn't receive smile-worthy service. Feel free to contact our Support Team on Twitter @cricketsupport or on Facebook at m.me/cricketwireless if you need additional assistance.
Cellular service is unavailable in the western region of the country.
Business reply on Google
sergiu we apologize for the experience you had at our local store. Your feedback will help us to improve your experience in the future.
The cellular coverage is significantly worse than advertised.
Business reply on Google
Scott We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketnation) or Twitter (@cricketsupport) with the details of your issue.
Sales representative fell asleep while assisting a customer with phone setup.
Business reply on Google
Chris, We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketnation) or tiwtter (@cricketsupport) with the details of your issue
referral credit denied and poor staff communication