Crumbl Cookies
🍽️ Restaurants · Montgomery
total experiences
replied on google
Most reported issues
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Experiences
The delivery order was missing the requested gift note.
Business reply on Google
We're sorry for the missed details! We'll address this with our team so this doesn't happen again. Feel free to tell us more via email at al.cornerstone@crumbl.com 💕
Pre-ordered item was unavailable upon arrival for pickup.
Business reply on Google
We're so sorry! We always aim to have everything ready for pickup, but sometimes things run out faster than expected. Thanks for sharing your thoughts — it helps us do better! For further assistance, don't hesitate to reach out to us at crumbl.com/contact! ❤️
The cookies were overcooked or stale.
Business reply on Google
We’re really sorry your experience didn’t hit the sweet spot! If there are any quality issues with your desserts, we want to help. Reach out to us at crumbl.com/contact so we can learn more. ❤️
The business has poor management.
The cookies were poor quality and the manager was rude.
Business reply on Google
We’re truly sorry to hear about your experience in our store! Providing excellent service is our top priority, and we regret that we fell short during your visit. Please reach out to us at crumbl.com/contact so we can learn more. 💗
The cookie contained hair and staff provided no resolution.
Business reply on Google
Oh no! This is far from the quality we strive for, and we’re so sorry for the disappointment. Please reach out to our customer support team at crumbl.com/contact so we can make this right.
The business lacks seating for customers to eat.
Business reply on Google
Hi there! We're sorry our layout was not what you were expecting. We appreciate your feedback! We serve all of our desserts in sturdy boxes so lots of our customers bring the box home to enjoy. 💕 We hope you'll give us another chance in the future!
unsanitary conditions with flies on dough and poor staff management
Business reply on Google
Hello! We're genuinely sorry for the disappointing service you encountered. Your feedback is important, and we're committed to rectifying this with our crew. Feel free to contact us at crumbl.com/contact so we can better understand your concerns.
Poor customer service attributed to management.
Business reply on Google
Hello! We're genuinely sorry for the disappointing service you encountered. Your feedback is important, and we're committed to rectifying this with our crew. Feel free to contact us at crumbl.com/contact so we can better understand your concerns.