Crunch Fitness - Albuquerque San Mateo
🏋️ Fitness & Gyms · Albuquerque
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff members were reported as being rude to the customer.
Business reply on Google
We're sorry to hear about your experience, S K. We would appreciate the opportunity to discuss your experience further and gather any additional details that may help us address your concerns. Please contact us directly at albuquerquegm@undefeatedtribe.com
Childcare staff failed to provide adequate time for child to settle.
Business reply on Google
Hi Christelma, we're very sorry to hear about your experience and understand how frustrating this situation has been. This is not the level of service we aim to provide. We would appreciate the opportunity to gather more details and review your account. Please reach out to us directly at albuquerquegm@undefeatedtribe.com so we can look into this further and work toward a resolution.
Customer was enrolled in unauthorized contract and billed for unused services.
unauthorized charges and maintenance fees applied to customer account
Business reply on Google
We're sorry to hear about your experience, Suleim. We would appreciate the opportunity to discuss your experience further and gather any additional details that may help us address your concerns. Please contact us directly at albuquerquegm@undefeatedtribe.com so we can further assist you.
Gym continues charging account after freezing and fails to resolve issues.
Business reply on Google
Hi Shar, we’re very sorry to hear about your experience. This is not the level of service we strive to provide, and we understand your frustration. We’re escalating this situation to make sure it gets addressed properly. Please contact us directly at albuquerquegm@undefeatedtribe.com so we can review your account and help make this right.
Manager enforces inconsistent and illogical weight policies in hot pilates classes.
Business reply on Google
Thank you for your feedback Marlo. We would appreciate the opportunity to discuss your experience further and gather any additional details that may help us address your concerns. Please contact us directly at albuquerquegm@undefeatedtribe.com so we can further assist you.
Staff members are taking unauthorized photographs of gym members.
Business reply on Google
We're sorry to hear about your experience, Jerry. We would appreciate the opportunity to discuss your experience further and gather any additional details that may help us address your concerns. Please contact us directly at albuquerquegm@undefeatedtribe.com.
Business continued charging for a contract despite cancellation request.
Business reply on Google
We're sorry to hear about your experience, Joseph. Please contact us directly at albuquerquegm@undefeatedtribe.com so we can address your concerns and assist you further.
Hidden fees, aggressive staff, and poor gym cleanliness.
Business reply on Google
We're sorry to hear about your experience, Natalie. Please contact us directly so we can address your concerns and assist you further.
Difficulty cancelling membership and safety concerns regarding other gym members
Business reply on Google
We're sorry to hear about your experience, John. Please contact us directly so we can address your concerns and assist you further.
bathroom supplies are consistently not restocked during morning hours
Business reply on Google
We're sorry to hear about your experience, Spencer. Please contact us directly at albuquerquegm@undefeatedtribe.com so we can address your concerns and assist you further.
unauthorized and inconsistent membership charges applied to account
Business reply on Google
We're sorry to hear about your experience with our billing process, Jazmin. Please contact us directly at albuquerquegm@undefeatedtribe.com so we can address your concerns and assist you further.
The gym incorrectly claims membership fees are unpaid despite proof of payment.
Business reply on Google
We're sorry to hear about your experience Brandon. Please contact us directly at albuquerquegm@undefeatedtribe.com so we can address your concerns and assist you further.
unsanitary conditions involving a dog in the men's restroom and shower
Business reply on Google
We're sorry to hear about your experience, Drew. Please contact us directly at albuquerquegm@undefeatedtribe.com so we can address your concerns and assist you further.
customer service is unreachable by phone for cancellation requests
Business reply on Google
We're sorry to hear about your experience Miss V. Please contact us directly at albuquerquegm@undefeatedtribe.com so we can address your concerns and assist you further.
Staff refused to cancel membership despite customer not using the facility.
Business reply on Google
We're sorry to hear about your experience Dustin. Please contact us directly at albuquerquegm@undefeatedtribe.com so we can address your concerns and assist you further.
Morning fitness classes were canceled and removed from the schedule.
Business reply on Google
We're sorry to hear about the changes to the class schedule, F.Y. Olivas. Please contact us directly at albuquerquegm@undefeatedtribe.com so we can address your concerns and assist you further.
Management failed to respond to multiple customer inquiries regarding account issues.
Business reply on Google
We're sorry to hear about your experience Nichole. Please contact us directly at albuquerquegm@undefeatedtribe.com so we can address your concerns and assist you further.
Customer was left on hold for nearly an hour.
Business reply on Google
We're sorry to hear about your experience Alexander. Please contact us directly at albuquerquegm@undefeatedtribe.com so we can address your concerns and assist you further.
Staff member was hostile and demanded payment for a gym tour.
Business reply on Google
We're sorry to hear about your experience with our staff, L. Please contact us directly at edmondgm@undefeatedtribe.com so we can address your concerns and assist you further.