Crunch Fitness - Des Moines South
🏋️ Fitness & Gyms · Des Moines
total experiences
replied on google
Most reported issues
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Experiences
The gym refuses to process a membership cancellation via email.
Business reply on Google
Hello Ella. We do require a member to provide a 30 day cancellation and stop by to cancel. If that is not possible -- email me at membercare@fitnessventuresllc.com
The business overcharges customers and uses deceptive billing practices.
unauthorized charges and privacy concerns in the locker room
misleading advertising and difficult cancellation process for gym membership
Business reply on Google
Assuming Stephanie and Steph are the same person as the reviews are the same. ( -: No bait and switch tactics Steph. Clearly stated membership policies which members agree with and acknowledge freeform they sign the agreement.
Lack of paper towels and poor staff attentiveness to gym cleanliness.
Business reply on Google
Thanks for the feedback MG.
Trainer refused to share equipment with gym member
Business reply on Google
Thanks for the feedback Kelly. We are happy to hear you think it is a 5 Star facility and sorry to hear about your experience. I have passed it to the local team
unexpected fees and inflexible contract and billing policies
Gym continues charging membership fees after cancellation request
Business reply on Google
Sure you can Mona. If you will send me the cancellaltion form that you received when you cancelled--I will be happy to get you a refund. Send it to me at membercare@fitnessventiuresllc.com
Gym refused to cancel membership despite military deployment and continued charging fees.
Business reply on Google
Hello Isa. Thank your your service. If you can send me your name--I will be sure to get someone to help. Email me your contact information to membercare@fitnessventuresllc.com
unauthorized charges and credit score damage after cancellation
Business reply on Google
Hello Dee. We would have made many attempts to reach you before the agency got involved. Best to go in and cancel your membership.
Gym denied a short-term pass due to out-of-state identification requirements.
hidden training fees, scheduling issues, and poor facility cleanliness
Business reply on Google
Hello Alexander. Yes Personal Trainers earn a living training individuals who want extra help. The base membership of $9.99 does not include personal one-on-one time. This is standard for the business. HOWEVER--the only way that the trainer would have engaged you after the initial kickoff would have been with an agreement -- signed by you. PF does a great job--and I don't believe they offer PT to members--seems like that may be a better fit for you.
Gym sent incorrect membership balance to collections after proper cancellation.
Business reply on Google
Hello Nicole. That will be an easy fix. Just send me your cancellation document that you received when you came in to cancel to membercare@fitnessventuresllc.com and I can assist you.
membership cancellation was not processed correctly resulting in continued charges
Staff member displayed rude and disrespectful behavior toward the customer.
Business reply on Google
Thanks for the feedback Marleen.
unauthorized charges after membership cancellation and negligence regarding an injured…
Misleading sign-up practices and unauthorized annual fee charges
Business reply on Google
Hello Crystal. I will have our local GM reach out to you.
Staff failed to address safety concerns regarding a restraining order.
Business reply on Google
Yes Priscillia, as I explained on the other review you left. We do not discuss or get involved with domestic issues. We are sorry for your circumstances and hope that you can resolve and come to CRUNCH.
unauthorized membership charges and failure to process requested refund
Business reply on Google
Hello Paisley. Thanks for the feedback. I am glad our Urbandale team was able to meet your needs.
staff were rude and pressured the customer into personal training sessions