Crunch Fitness - Florissant
🏋️ Fitness & Gyms · Florissant
total experiences
replied on google
Most reported issues
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Experiences
Gym failed to cancel membership and sent account to collections
Business reply on Google
Hi Elisah, we're very sorry to hear about your experience and understand how frustrating this situation has been. This is not the level of service we aim to provide. We are escalating your review to our management team, and we would still appreciate the opportunity to gather more details and review your account. Please reach out to us directly at florissantgm@undefeatedtribe.com so we can look into this further and work toward a resolution.
poor customer service and confusing treadmill reservation policies
Business reply on Google
Thank you for your feedback Makayla. We would appreciate the opportunity to discuss your experience further and gather any additional details that may help us address your concerns. Please contact us directly at florissantgm@undefeatedtribe.comom so we can further assist you.
Staff member was dismissive and rude during a customer inquiry.
Business reply on Google
We're sorry to hear about your experience with our staff. Please contact us directly so we can address your concerns and assist you further.
unauthorized charges and difficulty canceling membership causing credit issues
Business reply on Google
Hi Alexandra, we’re very sorry to hear about your experience and understand how frustrating this situation has been. This is not the level of service we aim to provide. Please reach out to us directly at florissantgm@undefeatedtribe.com so we can look into this further and work toward a resolution.
Poor facility maintenance, hygiene issues, and lack of staff supervision.
Business reply on Google
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the experience you had at our Florissant location. We will address the issues you mentioned with our team immediately, including equipment organization, cleaning protocols, staffing, and safety measures.
Front desk staff are inattentive and fail to greet members.
Business reply on Google
We're sorry to hear about your experience with our staff, Larue. Please contact us directly at florissantgm@undefeatedtribe.com so we can address your concerns and assist you further.
Gym failed to cancel membership and sent account to collections
Business reply on Google
We're sorry to hear about your experience, Rance. Your feedback is important, and we encourage you to contact us directly at florissantgm@undefeatedtribe.com so we can address your concerns further.
Gym failed to honor medical freeze and charged excessive cancellation fees.
Business reply on Google
Teddy, we're very sorry to hear about your experience and the frustration this has caused. What you described is not the level of service we aim to provide. We've escalated your concerns to our management team for further review and resolution.
unauthorized recurring charges continue after cancellation request
Business reply on Google
We're sorry to hear about your experience, Elizabeth. Please contact us directly so we can address your concerns and assist you further.
Difficult cancellation process and deceptive personal training sales practices.
Business reply on Google
We're sorry to hear about your experience Sailor. Please contact us directly at florissantgm@undefeatedtribe.com so we can address your concerns and assist you further.
Unauthorized duplicate charges and failure to process promised membership refund
Business reply on Google
We sincerely apologize for the confusion and frustration this has caused. We've escalated your concern further to ensure it's fully resolved, and you can expect a direct response shortly. Thank you for your patience as we work to make this right.
unauthorized charges and refusal of refund by management
Business reply on Google
We're sorry to hear about your experience Shaun. Please contact us directly at florissantgm@undefeatedtribe so we can address your concerns and assist you further.
Customer was wrongfully charged and refund process remains unresolved.
Business reply on Google
We're sorry to hear about your experience, Toyota. Please contact us directly at florissantgm@undefeatedtribe.com so we can address your concerns and assist you further.
Unauthorized duplicate charges and failure to process promised refund
Business reply on Google
We sincerely apologize for the frustration you've experienced Sam. Our team is actively reviewing your account to understand exactly what went wrong. We know this situation has taken far longer than it should, and we want to resolve this promptly and restore your trust in us. We're truly sorry this has been your experience with us.
The gym charges hidden fees and makes cancellation difficult.
Business reply on Google
Thank you for sharing your first-day experience, Angel-Face. We're sorry to hear about the initial confusion at the front desk and appreciate your feedback; we'll work on improving our service to ensure a welcoming environment for all members.
Staff failed to assist with membership changes and ignored communication.
Business reply on Google
We're sorry to hear about your experience with the membership downgrade and customer service, Kiara. Please contact us directly at florissantgm@undefeatedtribe.com so we can address your concerns and assist you further.
Staff provided dishonest information to secure a membership sale.
Business reply on Google
We're sorry to hear about your experience, Robyn. Please contact us directly at florissantgm@undefeatedtribe.com so we can address your concerns and assist you further.