Crunch Fitness - Mandeville
🏋️ Fitness & Gyms · Mandeville
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Unauthorized membership upgrade and billing charges without customer consent
The gym continues charging membership fees after a cancellation request.
customer charged for unused services and denied a refund
Instructors discussed personal business during a Zumba class.
dirty facility with broken equipment and unprofessional management
Business reply on Google
Hey Alicia we always aim to deliver a great experience, and we’re bummed we missed the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better. If you’d like to discuss this further, please contact us at manager@crunchmandeville.com. Please include a copy of this review for a faster response.
The gym facilities and equipment are not being cleaned properly.
Business reply on Google
I'm sorry to hear about your experience, Sunwoo. We appreciate your feedback and will address these cleanliness issues to improve our gym environment.
Gym environment is overcrowded with excessive noise and lighting levels.
Business reply on Google
Thank you for sharing your experience with Crunch Mandeville. We're sorry to hear that the environment wasn’t the right fit for you. We understand how important it is to feel comfortable in your workout space, and we appreciate your honest feedback. It helps us look at ways we can improve the overall experience for our members. We wish you all the best moving forward.
The business uses misleading contracts and hidden fees.
Business reply on Google
Michael, we’re sorry to hear about your experience. We strive for transparency and appreciate your feedback. We’re committed to improving and ensuring our members have a positive experience.
Staff restricted gym access and criticized workout intensity during a class.
Business reply on Google
Hi Austin, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future.
Staff pressured customer to abandon personal religious beliefs.
Business reply on Google
Hello Kaye, Allow us to take a closer look at this for you. Please contact us at the front desk with more information so we can understand the situation better.
Unexpected annual fees and cancellation charges with overcrowded gym facilities.
Business reply on Google
Georgia, we truly apologize for your experience. We hope you’ll consider giving Crunch another chance in the future. Thank you for sharing your thoughts.
Unexpected fees charged upon membership cancellation
Business reply on Google
Corey, we appreciate your feedback and understand your frustration. We hope you’ll consider Crunch again in the future. Thank you for your insights!
broken sauna, unsanitary locker rooms, and hazardous gym floor layout
Business reply on Google
Weston, we’re sorry to hear about your experience. We appreciate your feedback and will address your concerns to create a better atmosphere for all. We hope to welcome you back for a better experience soon.
unauthorized annual fee charged and facility roof leaking
Business reply on Google
Hi Kurt, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future.
The men's locker room is consistently dirty with trash present.
Business reply on Google
We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future.
gym charged unexpected fees and forced bank account usage
Business reply on Google
Ronald, we’re truly sorry to hear about your experience. This isn’t the standard we strive for, and your feedback is invaluable. We’ll address your concerns with our team. Thank you for bringing this to our attention.
The gym facility is dirty and the staff are disrespectful.
Business reply on Google
Hi Brandon, we are not finding you in our records as having been a member of Crunch Fitness. We have flagged your review since we do not believe this is an honest representation of our business or our team.
The customer experienced poor service at the fitness center.
Business reply on Google
Hi Adrian, we are not able to find you in our records as a member or ever having been a member. If you would like to come in and actually work out with us, we would love to have you!
gym refused contract cancellation despite promised promotional offer
Business reply on Google
Nick, we’re sorry to hear about your experience. We strive to provide clear information and support throughout our processes. Your feedback is valuable, and we’ll review this situation to improve our communication. Thank you for sharing your concerns with us.