Crunch Fitness - Shawnee
🏋️ Fitness & Gyms · Shawnee
total experiences
replied on google
Most reported issues
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Experiences
unauthorized recurring charges and unexpected cancellation fees overdrafted the customer…
Business reply on Google
Hello Kira. There are no hidden fees. Sounds like you would be talking about a Peak Plus membership ($29.99 a month+ tax+ $2.00 processing fee)---I have no idea what you would have been charged $50 for unless you purchased drinks or protein bars on your account--which would increase your monthly cost.
Theft occurred in the locker room due to inadequate gym security.
unauthorized charges on membership account
Business reply on Google
Thanks Furkan!
difficult cancellation process and unexpected additional monthly charges
gym has maintenance issues, cleanliness problems, and inconsistent operating hours
Business reply on Google
Thanks for the feedback Jessica. I am checking on this for you.
Poor facility maintenance, cleanliness standards, and broken equipment.
Business reply on Google
Thanks for the feedback Silver
Difficult cancellation process and unauthorized billing charges after requesting…
difficult cancellation process and unexpected additional billing charges
Staff neglect equipment maintenance and ignore safety hazards in the gym.
Business reply on Google
Thanks for the feedback jace. Seems like this is directed at our PT Director and is more personal--but I will check the logs to see if we have some equipment down.
difficulty canceling membership and unauthorized recurring charges
Facility is unsanitary with missing equipment and poor management responsiveness.
Business reply on Google
Thanks for the feedback Andrew.
Unresolved membership fees sent to collections despite cancellation request.
Staff members were unhelpful and unprofessional toward the customer.
The gym has reduced operating hours on Mondays.
Business reply on Google
Thanks Gabriel!
Poor facility maintenance and security concerns regarding unauthorized individuals in…
Business reply on Google
Hello Matt. I will have someone reach out to you today.
The gym facility is consistently dirty and poorly maintained.
Gym failed to process cancellation and refund unauthorized charges
Personal trainers failed to attend two scheduled sessions.
Staff refused to honor a free trial advertised on the website
Business reply on Google
Thanks for the feedback. We apologize for the confusion regarding the free trial and the experience you had with our staff.
difficulty canceling gym membership due to lack of authorized staff