Crunch Fitness - Southaven
🏋️ Fitness & Gyms · Southaven
total experiences
replied on google
Most reported issues
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Experiences
customer was charged twice for a membership cancellation
Business reply on Google
Thanks for the feedback Moe
Difficulty canceling gym membership due to poor communication and policy requirements.
Business reply on Google
We're sorry to hear about the difficulties you faced with canceling your membership, Kevin. Your feedback is important, and we'll work on improving our cancellation process and communication.
The business is unresponsive to cancellation requests and continues charging fees.
Business reply on Google
Hello Te'. Is there a reason you did not stop by to cancel when you left town? If you could email me the details I will help--email membercare@fitnessventuresllc.com. For clarification--members do agree and acknowledge they will stop by and sign the cancellation form when they are going to cancel. Please send details if you would be so kind.
membership cancellation request ignored and unauthorized charges continue
unexpected fees and mandatory charges for unused membership time
Business reply on Google
Hello Terrian. Thanks for the feedback, We typicially do not recommend the Peak Plus membership if you are not going to enjoy the amenities. If the team knew you were planning on downgrading after a month--they would not have made that recommendation.
Insufficient equipment availability and poor restroom hygiene standards.
Business reply on Google
Thank you for the review Turq. I have sent this over to our local team. Our trainers should be very aware of members who are working out and ensure that they are working around them and their client.
The gym bathrooms are consistently dirty and poorly maintained.
Staff failed to assign a new trainer or process cancellation requests.
Business reply on Google
Hello Delnisha--I have escalated this to our Regional Team. Thanks for the feedback.
The gym restrooms are consistently dirty and poorly maintained.
Business reply on Google
Hello Kylan. I will be sure to check on our evening janitorial schedule and have our GM get back to. you.
gym fails to process membership cancellation request despite multiple attempts
Business reply on Google
Sure Cassidy. We are happy to help. We don't cancel online--so you just need to drop by the club and complete the cancellation form when you feel better. Unfortunately--CRUNCH does not yet have a cancel on line option. Hope you fee better. PS: The process should only take you a few minutes and you will walk away with a confirmation of the cancellation.
customer charged twice for membership and refund has not been processed
Business reply on Google
Were you able to get this resolved Shamella? If not--email me at membercare@fitnessventuresllc.com
The facility is unsanitary and lacks proper cleaning supplies for equipment.
Business reply on Google
thanks for the feedback Patrick.
Facility maintenance is poor and staff are inattentive to member needs.
Business reply on Google
We apologize for your disappointing experience, María. Your feedback is important, and we will work on improving our service and facility maintenance to better meet member expectations.
Staff provided false information regarding personal training contract cancellation and…
Business reply on Google
Hello NH. You can email me the details (as you did not use a name in the review) to membercare@fitnessventuresllc.com
gym makes cancellation process difficult and continues charging after requests
Business reply on Google
Hello Dee. Sounds like everything you stated is accurate. I am sorry that you did not pay attention to the agreement you signed--as you would have acknowledged everything you had a problem with. The $9.99 membership is an annual agreement--though you did have a choice to pay a few dollars more and go on the month to month agreement.
Unauthorized charges made to a minor's account without facility usage.
Business reply on Google
We don't steal from anyone Chris. If your 16 year old son was in our facility without your knowledge and signed up for membership -- the cost would have been $9.99 per month.
Gym failed to honor promotional billing terms and membership cancellation policy.
Business reply on Google
Never the case Andre. During our initial grand opening--we do offer 1 month free--but never two months. I would apologize for our team member--but I think there was just miscommunication.
unauthorized recurring charges and inability to cancel gym membership
Business reply on Google
Hello Trevino. I can help. Our team member was accurate--you joined for $1. I am not sure what amenities you chose--but your membership would have ranged from $9.99 per month to $29.99 a month. Every member pays an annual fee at 60 days and we do ask for a 30 day cancellation notice. That being said--if you want to email me the particulars of your situation to membercare@fitnessventuresllc.com I will help.
Inappropriate music volume and content with unresponsive management staff.
Business reply on Google
There is no truth to this Jibril. Your momma would be ashamed--at your dishonestly.
Promotional offer was denied despite customer following provided instructions.