Crunch Fitness - Tulsa Midtown
🏋️ Fitness & Gyms · Tulsa
total experiences
replied on google
Most reported issues
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Experiences
Gym pressures members for bank details and refuses to cancel memberships.
Business reply on Google
We're sorry to hear about your experience, Keri. Your feedback is important, please contact us directly at tulsamidtowngm@undefeatedtribe.com so we can address your concerns and assist you further.
Staff members were rude to the customer
Business reply on Google
We're sorry to hear about your experience, Desmond. Your feedback is important, please contact us directly at tulsamidtowngm@undefeatedtribe.com so we can address your concerns and assist you further.
Staff occupy gym space and exhibit unprofessional behavior toward members.
Business reply on Google
Thank you for your feedback Evan. We would appreciate the opportunity to discuss your experience further and gather any additional details that may help us address your concerns. Please contact us directly at tulsamidtowngm@undefeatedtribe.com so we can further assist you.
Gym is overcrowded with broken equipment and poor facility maintenance.
Business reply on Google
We're sorry to hear about your experience, J Chandler. Your feedback is important, please contact us directly at tulsamidtowngm@undefeatedtribe.com so we can address your concerns and assist you further.
Manager publicly questioned child's age and ignored follow-up emails.
Business reply on Google
We're sorry to hear about your experience, John. Please contact us directly at tulsamidtowngm@undefeatedtribe.com so we can help make this right.
customer charged an incorrect late fee for an automatic payment
Business reply on Google
We're sorry to hear about your experience,Brian. Your feedback is important, please contact us directly at tulsamidtowngm@undefeatedtribe.com so we can address your concerns and assist you further.
unexpected fees charged for missed payments and account downgrades
Business reply on Google
We're sorry to hear about your experience, James. Please contact us directly at tulsamidtowngm@undefeatedtribe.com so we can review your account and help make this right.
Gym requires sensitive banking information for membership enrollment
Business reply on Google
We're sorry to hear about your experience, Stephanie. Please contact us directly at tulsamidtowngm@undefeatedtribe.com so we can review your account and help make this right.
Staff member aggressively called police over a minor billing dispute.
Business reply on Google
We're sorry to hear about your experience, Mr. Wm Lat. Please contact us directly at tulsamidtowngm@undefeatedtribe.com so we can review your account and address your concerns.
Unauthorized multiple charges and difficult membership cancellation process.
Business reply on Google
We're sorry to hear about your experience, Pope. Please contact us directly at tulsamidtowngm@undefeatedtribe.com so we can address your concerns and assist you further.
customer was double billed and denied a refund by management
Business reply on Google
We're sorry to hear about your experience, Brandon. Please contact us directly at tulsamidtowngm@undefeatedtribe.com so we can review your account and help make this right.
Excessive music volume in gym area disrupts individual workouts
Business reply on Google
We're sorry to hear about your experience, John. Please contact us directly so we can address your concerns and assist you further.
cancellation policy requires an in-person visit to terminate membership
Business reply on Google
Thank you for your feedback, William! We're glad you like the equipment and understand your comments about the crowding.
Overcrowded gym with rude staff and unexplained billing practices.
Business reply on Google
We're sorry to hear about your experience, Rebecca. Please contact us directly at tulsamidtowngm@undefeatedtribe.com so we can address your concerns and assist you further.
Gym is overcrowded with broken equipment and insufficient parking.
Business reply on Google
We're sorry to hear about your experience, Maycee. Please contact us directly at tulsamidtowngm@undefeatedtribe.com so we can address your concerns and assist you further.
Gym charges extra fees after membership cancellation
Business reply on Google
We're sorry to hear about your experience, Julie. Please contact us directly at tulsamidtowngm@undefeatedtribe.com so we can address your concerns and assist you further.
Staff requested unnecessary banking information and exhibited unprofessional behavior.
Business reply on Google
Thank you for sharing your experience. We’re sorry for the frustration and for any miscommunication you encountered. To clarify, Crunch requires two forms of payment on file (ACH and card). Members who choose to provide only a card are subject to a $2 processing fee charged by our credit services provider, not Crunch. We apologize if this was not clearly explained and for any interaction that felt unprofessional. We’d appreciate the opportunity to make this right. Please feel free to contact us directly at tulsamidtowngm@undefeatedtribe.com and we’d be happy to assist.
unexpected charges and cancellation fees for gym membership
Business reply on Google
We're sorry to hear about your experience, Genou. Please contact us directly at tulsamidtowngm@undefeatedtribe.com so we can address your concerns and assist you further.
The facility uses tanning beds instead of advertised red light therapy.
Business reply on Google
We’re so sorry to hear about your recent experience with us. The KBL you mentioned is one of our tanning devices; however, we also have a red light device, and it sounds like there may have been a mix-up with the room you were assigned. We truly apologize for the confusion and inconvenience. Our Tulsa Midtown Management Team will be notified to ensure this doesn’t happen again. Thank you for bringing this to our attention!
Poor customer service, uncomfortable environment, and unsanitary gym facilities.