CubeSmart Self Storage
🧰 Other Services · Aurora
total experiences
replied on google
Most reported issues
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Experiences
Management is unresponsive and provides poor customer service.
Business reply on Google
Thanks so much for your feedback, Stephanie. It’s our mission to provide you with top notch customer service and we’d like to know how we can serve you better. Please email help@cubesmart.com with your account and contact information and we’ll reach out to you directly.
Facility lacks promised security and staff failed to provide refund receipt.
Business reply on Google
Apple, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your account and contact information to help@cubesmart.com and we will have someone from our team reach out to you. Hope to hear from you soon.
Customer advises checking business credit before renting a storage unit.
Business reply on Google
Hi Joshua, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email help@cubesmart.com with your account and contact information and we’ll reach out to you to directly chat.
Storage unit contents auctioned without proper legal notification or communication
Facility forced duplicate insurance charges and double billed for one month.
Facility gate malfunction prevents customer access to storage unit