CubeSmart Self Storage
🧰 Other Services · Elkton
total experiences
replied on google
Most reported issues
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Experiences
Facility entrance height restricted access and fees were not fully refunded.
Business reply on Google
Hi A, we appreciate your review. It’s frustrating to read that you were inconvenienced during your experience at CubeSmart. We’d like to know more so we can help to serve you better. Please email help@cubesmart.com with your account and contact information. We’ll reach out to you directly. Thank you!
Poor lot maintenance and inconvenient gate access for customers.
Business reply on Google
Hi Shelley, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email help@cubesmart.com with your account and contact information and we’ll reach out to you to directly. chat.
Online rental process for storage space is dysfunctional
Business reply on Google
Hi Cynthia, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email help@cubesmart.com with your account and contact information and we’ll reach out to you to directly chat.
Staff was unprofessional, unhelpful, and refused to provide management contact…
Business reply on Google
Hi s., thank you for your review. As our valued customer, your experience is so important to us. Please email help@cubesmart.com with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Storage unit had rodent infestation and mold damage to furniture.
Business reply on Google
Hi Lauren, thank you for your review. As our valued customer, your experience is so important to us. Please email help@cubesmart.com with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Rodent infestation caused damage to stored personal property
Business reply on Google
Lori, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your account and contact information to help@cubesmart.com and we will have someone from our team reach out to you. Hope to hear from you soon.
Lack of security cameras led to multiple storage unit break-ins.
Business reply on Google
Cimawr, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your account and contact information to help@cubesmart.com and we will have someone from our team reach out to you. Hope to hear from you soon.
Significant and unexpected increase in monthly storage rental fees
Business reply on Google
Thank you for your review, Thomas. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend contacting your store manager. If you have any further questions or feedback, please email help@cubesmart.com with your account and contact information and we’ll reach out to you shortly. As always, we appreciate your feedback.
Stored items were damaged by rats due to neighboring unit conditions.
Business reply on Google
Monica, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your account and contact information to help@cubesmart.com and we will have someone from our team reach out to you. Hope to hear from you soon.
Storage unit was broken into and items were stolen.
Storage unit had pest infestations and water damage to stored items.