CubeSmart Self Storage
🧰 Other Services · Las Vegas
total experiences
replied on google
Most reported issues
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Experiences
High pricing and lack of security due to broken gate.
Business reply on Google
C, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your contact information to help@cubesmart.com and we will have someone from our team reach out to you. Hope to hear from you soon.
Unprofessional conduct by a staff member led to customer departure.
Business reply on Google
Hi Christel, thank you for taking the time to let us know how we did. We hope you have a great day!
Staff member was rude and provided false information regarding account access
Business reply on Google
Hi Chris, thank you for your review. As our valued customer, your experience is so important to us. Please email help@cubesmart.com with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Unexpected mandatory charges added to the storage unit rental cost.
Business reply on Google
Hi Vanessa, we appreciate your review. It’s frustrating to read that you were inconvenienced during your experience at CubeSmart. We’d like to know more so we can help to serve you better. Please email help@cubesmart.com and with your account and contact information we’ll reach out to you directly. Thank you!
Inadequate security measures led to the theft of a customer trailer.
Business reply on Google
Hi Jerry, thank you for your review. As our valued customer, your experience is so important to us. Please email help@cubesmart.com with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Storage unit was broken into and staff failed to provide assistance
Business reply on Google
Hi Sierra, thank you for your review. As our valued customer, your experience is so important to us. Please email help@cubesmart.com with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
frequent rent increases over a four year period
Business reply on Google
Hi Rob, thank you for your review. As our valued customer, your experience is so important to us. Please email help@cubesmart.com with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
frequent and significant monthly storage rate increases
Business reply on Google
Thank you for your review, Jules. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend contacting your store manager. If you have any further questions or feedback, please email help@cubesmart.com with your account and contact information and we’ll reach out to you shortly. As always, we appreciate your feedback.
Multiple storage units were broken into due to lack of security.
Business reply on Google
Desert Dweller, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our customers. We would like to look into this for you, please email your account and contact information to help@cubesmart.com and we will have someone from our team reach out to you. Hope to hear from you soon.
High storage fees and strict late payment lock policies.
Business reply on Google
Hi LM W, we really appreciate your feedback. At CubeSmart we strive to remain competitively priced while providing you with excellent customer service, clean facilities, and convenient amenities. We’d like to address your issue firsthand, so please email us at help@cubesmart.com with your account and contact information and we’ll reach out to you directly. Thank you!
The business refused to prorate the final month of storage fees.
Business reply on Google
Hi Marjorie, thank you for your review. As our valued customer, your experience is so important to us. Please email help@cubesmart.com with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Excessive rent increases and additional payment processing fees
Customer experienced discriminatory treatment by a staff member.