CubeSmart Self Storage
🧰 Other Services · North Charleston
total experiences
replied on google
Most reported issues
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Experiences
Facility access issues and unprofessional environment at storage location.
Business reply on Google
Hi Tommy, thanks for sharing your experience. We’re committed to improving and would love to hear more about what didn’t go right. Please email help@cubesmart.com with your account info so we can follow up personally. Thank you. -- CubeSmart Team
The storage unit latch is difficult to operate.
Business reply on Google
Hello Heather, we see you only rated us three stars and we would like to hear what we could have done better. Please reach out to us at help@cubesmart.com to share your experience. We appreciate your feedback!
Significant rent increase following change in business ownership.
Business reply on Google
Thank you for your review, Adrian. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend contacting your store manager. If you have any further questions or feedback, please email help@cubesmart.com with your account and contact information and we’ll reach out to you shortly. As always, we appreciate your feedback.
Significant and unexpected monthly rate increases for long-term storage units.
Business reply on Google
Thank you for your review, Shane. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend contacting your store manager. If you have any further questions or feedback, please email help@cubesmart.com with your account and contact information and we’ll reach out to you shortly. As always, we appreciate your feedback.
Manager prevented recovery of personal items after auction payment
Business reply on Google
Hi Nicole. I am very sorry to read this. Please send an email to help@cubesmart.com, and I will be sure to have someone from our leadership team get in touch with you to discuss this as soon as possible. Thank you for reaching out.
pricing is based on the customer's residential location
Business reply on Google
Skimask - Please know that a customer's address does not determine storage unit pricing. We take great care to make sure our rates are competitive for the North Charleston area. In fact, we monitor market pricing on a weekly basis. Please call our office at (843) 569-3100, if you have any further questions on pricing. We will be more than happy to help you and provide "Service Out of This World".
New manager is aggressive and the office has a bad odor.
Business reply on Google
Crissy, please know that it is always our goal to provide "Service Out of This World!". Please call the office at (843) 569-3100, if there are any specific concerns you'd like to address. Thanks!
Management failed to accommodate customer during mandatory hurricane evacuation
Business reply on Google
Jasmine, we completely understand how stressful an impending hurricane can be and we never want to add to that stress. I know our Property Manager, Melissa, reached out to you. Our team has credited the late fee and worked one-on-one with you to make things right. We are so happy to hear you have decided to stay with us and once again we apologize for any distress and inconvenience, these charges may have caused.
Storage unit rental price is significantly higher than local competitors.
Business reply on Google
Sue, we are so happy we were able to reach out to you personally, explain the situation with competitive pricing due to rising costs, make changes to better meet your needs, and that you will now be staying with us.
lack of online payment options and difficulty contacting office staff
Business reply on Google
Thanks for your review, Debora. We appreciate your feedback. I am happy to tell you that we do offer the ability to make payments on our website. (https://www.charlestonscstorage.com/) Just click on the Pay Bill button. We hope that makes it more convenient for you.