CubeSmart Self Storage
🧰 Other Services · Tucson
total experiences
replied on google
Most reported issues
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Experiences
frequent unexpected fee increases and lack of customer service response
Business reply on Google
Hi T, we really appreciate your feedback. At CubeSmart we strive to remain competitively priced while providing you with excellent customer service, clean facilities, and convenient amenities. We’d like to address your issue firsthand, so please email us at help@cubesmart.com with your account and contact information and we’ll reach out to you directly. Thank you!
The company increased monthly rent by twenty percent with short notice.
Business reply on Google
Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Frequent rent increases and poorly functioning storage unit doors.
Business reply on Google
Hi Tiffany, thank you for your review. As our valued customer, your experience is so important to us. Please email help@cubesmart.com with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
staff failed to answer calls or respond to messages
Business reply on Google
Hi Melissa, thank you for your review. As our valued customer, your experience is so important to us. Please email help@cubesmart.com with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Staff is frequently absent from the office during business hours.
Business reply on Google
Hi Bernice, thank you for your review. As our valued customer, your experience is so important to us. Please email help@cubesmart.com with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Inconsistent pricing for identical storage units based on residency.
Business reply on Google
We are sorry to read this Ronald. We are competitively priced in your area, we would like to look into this further for you. Please email your account and contact information to help@cubesmart.com so someone from our team can reach out to you. Hope to hear from you soon.
The business frequently increases storage rental rates without explanation.
Business reply on Google
Hi Brian, we are sorry to read about your experience. If you would please reach out to us at help@cubesmart.com, we would like to look into this further. We hope to hear from you soon.
Staff attitude and malfunctioning gate security system at storage facility.
Business reply on Google
Nicholas, we are sorry to read about your experience. If you would please reach out to us at help@cubesmart.com, we would like to look into this further. Hope to hear from you soon.
The storage facility has a severe rodent infestation.
Business reply on Google
Monica, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our customers. We would like to look into this for you, please email your contact information to help@cubesmart.com and we will have someone from our team reach out to you. Hope to hear from you soon.
Storage facility increased monthly rent without prior customer authorization.
Business reply on Google
We are sorry to read this, and sorry to hear that you feel that way Dee. Your monthly rate is not guaranteed for the life of your rental with us as is stated in the terms of the rental agreement. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean facility. Please send us a private message with your name, account number, and contact information so someone from our team can reach out to you. We appreciate your feedback!
Customer lost all stored belongings in a facility fire.
Business reply on Google
Hi, Joshua. We are so sorry to hear about your experience. If you'd like to talk to someone from our management team, please send us an email with your contact info to help@cubesmart.com. Thank you for reaching out, and take care.
Employee refused to donate a box for a deceased animal
The final price quoted in office was higher than online listing.
Business reply on Google
We are thrilled to hear about your positive experience with CubeSmart and your feedback about our teammate Chris! We do apologize for any inconvenience with the pricing, the price you saw online might have had a discount applied that is only available if you reserve the Cube online. We can still look into this for you, please email your name, account number, and contact information to help@cubesmart.com and we can have someone from our team reach out to you regarding this. We appreciate your feedback!
Employee stalking behavior and management failure to address the situation
Business reply on Google
We are sorry to hear this Jack, please email your contact information to help@cubesmart.com and we can have someone from our team reach out to discuss this with you.
The business failed to honor a promised promotional discount.
Business reply on Google
Wilma, we are very sorry to hear this, and would like to look into this for you. Please email your contact information to help@cubesmart.com and we will have someone from our team reach out to you. Hope to hear from you soon.
Misleading unit dimensions and mandatory hidden fees increase total rental costs.