Custom Sounds & Tint
💻 Tech Services · Austin
total experiences
replied on google
Most reported issues
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Experiences
The installed security system failed to detect a vehicle impact.
Unexpected price increases and poor installation quality for dashcam service.
Salesperson pushed unnecessary products instead of providing requested technical advice.
Poor installation caused sunroof drain damage and water intrusion in trunk.
Business failed to honor the initial price quote provided.
business failed to honor scheduled appointment after two week wait
business failed to honor appointment and refused to perform service
Incomplete repair and dirty vehicle interior returned to customer.
The vehicle installation took significantly longer than expected.
Business reply on Google
Mr Roberts. Im so very sorry for your experience. We really try our best to deliver cars sooner than later. Its so tough during the holidays. What we cannot do is rush jobs. Otherwise it really wouldn’t be worth a lifetime warranty. Again, Im very very sorry that you had a 2 star experience. Not what we strive for. We really appreciate your business and we will do everything possible to try and make it up to you.
Stereo installation failed to include requested Sirius satellite radio functionality
Business reply on Google
Sorry for the experience. We’ve reach out and i hope we were able to resolve the issue. Very sorry for your experience.
business refused to provide an itemized quote for services
Poor communication and dangerous electrical work left exposed wires on boat.
The business is unresponsive to phone calls during business hours.
Business failed to honor quoted price and appointment time for services.
poor installation quality and failure to honor warranty repairs
Business reply on Google
Thank you for your business and for leaving this important feedback. We regret the issues that arose during your installation. We are working with our staff regarding the installation and follow-up. We take great pride in our work, and it is unacceptable to have a customer leave without all issues being resolved. It is our understanding that the Regional Manager has reached out and resolved your issues. Please feel free to reach out to him or the corporate office (http://www.customsounds.com/contact/#corporate) should any additional issues arise or if you wish to discuss your experience further. Thank you, again, for your business.
Staff member took a personal phone call while assisting a customer.
improper installation of amplifier and long wait times for service
Employee failed to provide service or schedule an appointment twice.
Business failed to communicate vehicle readiness and locked car away.