CVS Pharmacy
🩺 Health & Wellness · Boston
total experiences
replied on google
Most reported issues
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Experiences
Long wait times and poor inventory management for prescription fulfillment.
Business reply on Google
We’re truly sorry to hear your experience did not meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Customer Relations team directly so we can address your concerns and improve your experience. CR Contact Information: https://www.cvs.com/retail/help/help_contact_us
Pharmacist provided poor service and ignored medical consultation requests
Business reply on Google
We appreciate your feedback and are sorry to hear that your experience with our customer service was not what you expected. We’re committed to improving and would like to understand more about what happened. Please reach out to us directly. CR Contact Information: https://www.cvs.com/retail/help/help_contact_us
Pharmacy staff failed to accurately transcribe customer information.
Business reply on Google
We’re truly sorry to hear your experience did not meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Customer Relations team directly so we can address your concerns and improve your experience. CR Contact Information: https://www.cvs.com/retail/help/help_contact_us
Staff ignored customers while performing non-work tasks at the pharmacy counter.
Pharmacist failed to verify patient identity and vaccine type before administration.
inefficient check-in process and unfair prioritization of other customers
Staff refused to fill prescription after customer waited forty minutes
Prescription was not ready due to medication being out of stock.
Pharmacist refused to assist with medication due to store closing time
pharmacy failed to communicate medication availability during prescription transfer
Long wait times due to insufficient pharmacy staffing levels.
The pharmacist was rude and condescending during customer interactions.
Pharmacist made unprofessional comments about customer medication in front of others.
The pharmacy consistently fails to meet promised prescription wait times.
Staff member ignored customer requests for assistance in the alcohol department.
Pharmacy is understaffed and failed to provide medication after multiple calls.
Pharmacy failed to notify customer of unavailable vaccine appointment
Vaccine out of stock despite confirmed appointment