CVS Pharmacy
🩺 Health & Wellness · Indianapolis
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Pharmacy refused to fill prescription in a timely manner
Business reply on Google
Thank you for sharing your experience with us. We’re sorry to hear that it didn’t meet your expectations. Your detailed feedback is important, and we want to ensure we address your concerns. Please reach out to our Customer Relations team https://www.cvs.com/retail/help/help_contact_us so we can assist you directly.
poor communication regarding pharmacy services caused wasted time
Business reply on Google
We appreciate your feedback and are sorry your experience wasn't what you hoped for. Please get in touch with our Customer Relations team, and we’ll work together to address your concerns. CR Contact Information: https://www.cvs.com/retail/help/help_contact_us
Pharmacy staff failed to process insurance claim correctly and refused assistance.
Business reply on Google
Thank you for bringing this specific situation to our attention. We’re sorry to hear about your experience and would like to resolve this matter promptly. Please contact our Customer Relations team directly with more details so we can address your concerns. CR Contact Information: https://www.cvs.com/retail/help/help_contact_us
Pharmacist refused to apply discount and was rude to customer
Business reply on Google
Thank you for bringing this to our attention. Please contact our team at CVS_Social_Reviews@CVSHealth.com so we can assist you directly.
The pharmacist provided unfriendly customer service.
Business reply on Google
We’re truly sorry to hear your experience did not meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Customer Relations team directly so we can address your concerns and improve your experience. CR Contact Information: https://www.cvs.com/retail/help/help_contact_us
Customer denied money order due to incorrect limit error
Business reply on Google
We’re sorry to hear that your experience didn’t meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Customer Relations team so we can assist you further. CR Contact Information: https://www.cvs.com/retail/help/help_contact_us
Staff are unprofessional and frequently substitute prescribed medication with generics.
Business reply on Google
We’re truly sorry to hear your experience did not meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Customer Relations team directly so we can address your concerns and improve your experience. CR Contact Information: https://www.cvs.com/retail/help/help_contact_us
Pharmacy returned prescription early and refused to refill it immediately.
Pharmacy staff are unprofessional and dismissive toward customers.
Pharmacy staff are rude and unhelpful to customers.
Pharmacist was unprofessional and yelled at the customer
Pharmacy staff are consistently rude and unprofessional to customers.
Pharmacy staff refused service and displayed unprofessional behavior toward customer
Pharmacy staff exhibit rude and unprofessional behavior toward customers.
Pharmacy staff mismanaged prescription and falsely claimed it was stolen