Dairy Queen Grill & Chill
🍽️ Restaurants · Louisville
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff ignored customers to socialize with each other.
Business reply on Google
Hi, we're sorry to hear about your experience. We appreciate your feedback and are always listening to our fans. We hope you give us another chance next time you're craving DQ food and treats. - DQ Fan Relations Team
Blizzards are consistently served melted and runny.
Business reply on Google
We're so sorry to hear about this experience, Kylie. We appreciate your feedback. We hope you give us another chance and visit us again. - DQ Fan Relations Team
High prices and incorrect order fulfillment by staff member
Business reply on Google
Hi Madison, this is the Dairy Queen Corporate Fan relations team. Your feedback is important to us and we would appreciate it if you contacted us directly about this: http://bit.ly/1qWPR4a. Thank you. - DQ Fan Relations Team
Staff members are rude and store hours are inconsistent.
Business reply on Google
We are very sorry to read this, Malinda. Please reach out to us at http://bit.ly/1qWPR4a. Thank you. - DQ Fan Relations Team
poor customer service and long wait times for incorrect order
Business reply on Google
We're so sorry to hear about this experience, Daniel. We appreciate your feedback. We hope you give us another chance and visit us again. - DQ Fan Relations Team
burgers were served cold and excessively covered in condiments
Business reply on Google
We appreciate your feedback, Kelly. We're sorry that you didn't have a great time with us. We're always listening to our fans. If you would like to share any more information with us, you can reach out at http://bit.ly/1qWPR4a. -DQ Fan Relations Team
Long wait time due to lack of staff activity in kitchen.
Business reply on Google
Thanks for the feedback, Isabella. We know how important timeliness is. We hope you visit us again soon and have a better DQ experience. - DQ Fan Relations Team
Staff falsely claimed an item was unavailable while preparing it.
Business reply on Google
Hi Draven, we're sorry to hear about your experience. We appreciate your feedback and are always listening to our fans. We hope you give us another chance next time you're craving DQ food and treats. - DQ Fan Relations Team
Staff displayed unprofessional behavior and poor attitude during the order process.
Business reply on Google
We are very sorry to read this, Ciara. Please reach out to us at http://bit.ly/1qWPR4a. Thank you. - DQ Fan Relations Team
Customer experienced excessive wait times and discriminatory treatment by staff.
Business reply on Google
Hi Natasha, this is the Dairy Queen Corporate Fan relations team. Your feedback is important to us and we would appreciate it if you contacted us directly about this: http://bit.ly/1qWPR4a. Thank you. - DQ Fan Relations Team
Customer charged for extra topping that was not provided
Business reply on Google
We're so sorry to hear about this experience, Kathrine. We appreciate your feedback. We hope you give us another chance and visit us again. - DQ Fan Relations Team
Staff and manager were unprofessional and yelled at the customer
Business reply on Google
We are very sorry to read this, Amanda. Please reach out to us at http://bit.ly/1qWPR4a. Thank you. - DQ Fan Relations Team
Staff member was rude and aggressive toward a customer.
Business reply on Google
Hi Kaysee, we're sorry to hear about your experience. We appreciate your feedback and are always listening to our fans. We hope you give us another chance next time you're craving DQ food and treats. - DQ Fan Relations Team
Staff failed to inform customer that chocolate ice cream was unavailable.
Business reply on Google
We're so sorry to hear about this experience, Veronica. We appreciate your feedback. We hope you give us another chance and visit us again. - DQ Fan Relations Team
The order was incorrect and the food was served cold.
Business reply on Google
We are so sorry to hear this, Siamona. Please reach out to us at http://bit.ly/1qWPR4a so that we can alert the franchise owner of this restaurant to your concerns. - DQ Fan Relations Team
Staff substituted items without informing the customer before payment.
Business reply on Google
We're sorry to hear you did not have a great experience with our team, Lyndsey. We appreciate your feedback and are always listening to our customers. We hope you give us another chance and visit us again. - DQ Fan Relations Team
Long wait time and unprofessional staff behavior at drive thru.
Business reply on Google
We're sorry to hear you did not have a great experience with our team, Jacob. We appreciate your feedback and are always listening to our customers. We hope you give us another chance and visit us again. - DQ Fan Relations Team
Incorrect order, poor food quality, and cold fries.
Business reply on Google
Hi JT, we're sorry to hear we did not satisfy your cravings during your last visit. We appreciate your feedback. We hope you give us another chance and visit us again. - DQ Fan Relations Team
Long wait times, poor communication, cold food, and missing items.
Business reply on Google
We appreciate your feedback, Lily. We're sorry that you didn't have a great time with us. We're always listening to our fans. If you would like to share any more information with us, you can reach out at http://bit.ly/1qWPR4a. -DQ Fan Relations Team
Long wait times for food caused customer to request a refund.
Business reply on Google
Hi Lucas, this is the Dairy Queen Corporate Fan relations team. Your feedback is important to us and we would appreciate it if you contacted us directly about this: http://bit.ly/1qWPR4a. Thank you. - DQ Fan Relations Team