Dairy Queen Grill & Chill - Montgomery, AL
🍽️ Restaurants · Montgomery
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff members were smoking marijuana in front of customers.
Business reply on Google
Hello, Thank you for bringing this to our attention. We take all feedback seriously and will be looking into the situation you described to ensure our team maintains the proper standards for all guests. We appreciate you letting us know.
The business closed earlier than the posted operating hours.
Business reply on Google
We’re sorry for the frustration! Store hours can sometimes vary, and we apologize for any confusion. We’d love to make it up to you—hope to see you soon for that Blizzard! 🍦
A long black hair was found inside the blizzard.
Business reply on Google
Hi Rue, We sincerely apologize for your experience and understand your frustration. Your feedback is important, and we take food safety very seriously. We’d love the opportunity to address this directly and make things right. Please reach out to us at dqmtal@yahoo.com, and we’ll ensure this is resolved. Thank you for bringing this to our attention.
Incorrect order received and rude management response
Business reply on Google
Hello Valerie, I apologize that we were not able to provide the service you deserve. We understand that this was inconvenient for you, and we sincerely apologize for any trouble it may have caused. We are always looking for ways to improve our customer service, and your feedback is very important to us. Please let me know if there is anything else we can do to make your experience with us more enjoyable.You can reach me at dqmtal@yahoo.com if you have any further questions or concerns.
A bug was found inside the customer's drink.
Business reply on Google
Hi Ana! We're extremely sorry for the distressing incident you encountered during your visit. This is completely unacceptable, and we understand your concerns. We take matters of cleanliness and quality very seriously, please feel free to reach out to us at dqmtal@yahoo.com if you'd like to discuss this further or if there's anything we can do to address your experience.
Staff provided incorrect information and failed to honor a promotion.
Business reply on Google
Dear Stephen, we're sorry to hear that you had a negative experience with our restaurant. We take all customer complaints seriously and would like to apologize for any miscommunication that may have occurred during your visit. We want to assure you that we take your feedback seriously and we will be addressing this issue with our staff to improve our service and prevent this from happening in the future. We appreciate you taking the time to bring this matter to our attention and hope that you will give us another chance to provide you with the high-quality service that you deserve. Thank you again for your feedback.
Staff handled food and cash while eating without sanitary precautions.
The business was closed during operating hours without any notification.
Employees standing outside while customers wait in a long drive-thru line.
Staff hygiene issues and serving of old, contaminated food.
The restaurant stopped serving hot food before closing time.
Staff ignored drive-thru orders and served poor quality food.
Staff displayed aggressive behavior and provided poor quality food.
long wait times and poor communication regarding payment methods
The burger was dry and the fries were cold.
The ice cream was melted and the food was cold.
Staff member provided rude service at the drive thru.
The drive-thru representative was rude and disrespectful to the customer.
The chicken tender box was missing almost all of the fries.