Dairy Queen Grill & Chill
🍽️ Restaurants · Morgantown
total experiences
replied on google
Most reported issues
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Experiences
Long wait time, unprofessional staff behavior, and cold food served.
Business reply on Google
Lewis, we are so sorry to learn of your concerns. Please reach out to us at http://bit.ly/1qWPR4a so that we can route your concerns to the franchise owner of this restaurant for you. - DQ Fan Relations Team
Staff refused to serve menu items that were currently available.
Business reply on Google
We're sorry to hear you did not have a great experience with our team, Sadie. We appreciate your feedback and are always listening to our fans. We hope you give us another chance and visit us again. - DQ Fan Relations Team
staff ignored customer to talk to a friend
Business reply on Google
We're sorry to hear you did not have a great experience with our team, Elliot. We appreciate your feedback and are always listening to our fans. We hope you give us another chance and visit us again. - DQ Fan Relations Team
Staff ignored customers and were unprofessional while on their phones
Business reply on Google
Ashley, we are so sorry to learn of your concerns. Please reach out to us at http://bit.ly/1qWPR4a so that we can route your concerns to the franchise owner of this restaurant for you. - DQ Fan Relations Team
Staff provided poor customer service and ignored the customers.
Business reply on Google
We're sorry to hear you did not have a great experience with our team, Breanne. We appreciate your feedback and are always listening to our fans. We hope you give us another chance and visit us again. - DQ Fan Relations Team
incorrect orders, long wait times, and rude staff
Business reply on Google
Hi Corbin, we're sorry to hear about your experience. We appreciate your feedback and are always listening to our fans. We hope you give us another chance next time you're craving DQ food and treats. - DQ Fan Relations Team
The business consistently omits requested ingredients from ordered blizzard desserts.
Staff were disrespectful and handled food in an unsanitary manner.
Staff failed to prepare custom cake and provided poor quality lettering.
Employee at the drive-thru window was rude and had hearing difficulties.
Staff refused menu items and exhibited rude, condescending behavior.
Staff refused to bag food for a DoorDash delivery order.
employee refused to provide ice water at the drive through
Long wait time resulted in melted ice cream order.
Customers were vaping and using inappropriate language inside the store.
Staff member made inappropriate comments in front of young children.
Business closed early and provided small portion sizes.
Incorrect order processing and poor product quality at drive thru.
The blizzard was melted and had an incorrect ratio of ingredients.