Dairy Queen Grill & Chill
🍽️ Restaurants · Portland
total experiences
replied on google
Most reported issues
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Experiences
High prices and long wait time for a single meal.
Business reply on Google
Hi Angela, we're sorry to hear about your experience. We appreciate your feedback and are always listening to our fans. We hope you give us another chance next time you're craving DQ food and treats. - DQ Fan Relations Team
Unsanitary packaging and rude staff service at drive-thru
Business reply on Google
Thanks for taking the time to leave us a rating. We're sorry you didn't enjoy your visit. If you would like to share more details, you can reach us here: http://bit.ly/1qWPR4a. - DQ Fan Relations Team
Chicken tenders are smaller and more expensive than before.
Business reply on Google
Hi Carla, this is the Dairy Queen Corporate Fan relations team. Your feedback is important to us and we would appreciate it if you contacted us directly about this: http://bit.ly/1qWPR4a. Thank you. - DQ Fan Relations Team
customer paid for food that was never delivered
Business reply on Google
Thanks for taking the time to leave us a rating, Joe. We're sorry you didn't enjoy your visit. If you would like to share more details, you can reach us here: http://bit.ly/1qWPR4a. - DQ Fan Relations Team
Customer waited thirty minutes for an order while staff were idle.
Business reply on Google
Thanks for the feedback, Isa. We know how important timeliness is. We hope you visit us again soon and have a better DQ experience. - DQ Fan Relations Team
Excessive wait time and poor food quality at drive-thru
Business reply on Google
Thanks for taking the time to leave us a rating, Jaxon. We're sorry you didn't enjoy your visit. If you would like to share more details, you can reach us here: http://bit.ly/1qWPR4a. - DQ Fan Relations Team
Staff provided poor service and served incorrect cold food.
Business reply on Google
We appreciate your feedback, Yulia. We're sorry that you didn't have a great time with us. We're always listening to our customers. If you would like to share any more information with us, you can reach out at http://bit.ly/1qWPR4a. - DQ Fan Relations Team
Staff member mishandled payment and failed to count coins correctly
Business reply on Google
R f, we are so sorry to learn of your concerns. Please reach out to us at http://bit.ly/1qWPR4a so that we can route your concerns to the franchise owner of this restaurant for you. - DQ Fan Relations Team
Staff provided incorrect order items and displayed rude behavior.
Business reply on Google
We are very sorry to read this, Maria. Please reach out to us at http://bit.ly/1qWPR4a. Thank you. - DQ Fan Relations Team
Staff ignored customer at drive-thru window for five minutes
Business reply on Google
We appreciate your feedback, Rubi. We're sorry that you didn't have a great time with us. We're always listening to our fans. If you would like to share any more information with us, you can reach out at http://bit.ly/1qWPR4a. -DQ Fan Relations Team
Manager refused refund and denied service over parking instructions
Business reply on Google
We are very sorry to read this, Nick. Please reach out to us at http://bit.ly/1qWPR4a. Thank you. - DQ Fan Relations Team
Staff failed to communicate menu changes and displayed rude behavior.
Business reply on Google
We're so sorry to hear about this experience, Savannah. We appreciate your feedback. We hope you give us another chance and visit us again. - DQ Fan Relations Team
Incorrect food order and inadequate compensation offered by staff
Business reply on Google
We appreciate your feedback, Amber. We're sorry that you didn't have a great time with us. We're always listening to our fans. If you would like to share any more information with us, you can reach out at http://bit.ly/1qWPR4a. -DQ Fan Relations Team
Staff were rude, items were missing, and employees used inappropriate language.
Business reply on Google
We're sorry to hear you did not have a great experience with our team, Nichole. We appreciate your feedback and are always listening to our customers. We hope you give us another chance and visit us again. - DQ Fan Relations Team
Incorrect order size, missing items, and long wait times.
Business reply on Google
Hi Marie, we're sorry to hear about your experience. We appreciate your feedback and are always listening to our fans. We hope you give us another chance next time you're craving DQ food and treats. - DQ Fan Relations Team
Blizzard lacked ingredients and service was slow at drive thru
Business reply on Google
Hi Nastassia, we're sorry to hear about your experience. We appreciate your feedback and are always listening to our fans. We hope you give us another chance next time you're craving DQ food and treats. - DQ Fan Relations Team
Incorrect order items and poor resolution for food quality issues.
Business reply on Google
Hi, we're sorry to hear about your experience. We appreciate your feedback and are always listening to our fans. We hope you give us another chance next time you're craving DQ food and treats. - DQ Fan Relations Team
The burger patties were old, dry, and not properly heated.
Business reply on Google
Hi Henry, we're sorry to hear we did not satisfy your cravings during your last visit. We appreciate your feedback. We hope you give us another chance and visit us again. - DQ Fan Relations Team
The food was served cold and the chicken quality was poor.
Incorrect order items and poor quality of food served