Dairy Queen Grill & Chill
🍽️ Restaurants · Sioux City
total experiences
replied on google
Most reported issues
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Experiences
Staff served melted ice cream and refused to apologize for it.
Business reply on Google
Thanks for taking the time to leave us a rating, Mikha. We're sorry you didn't enjoy your visit. If you would like to share more details, you can reach us here: http://bit.ly/1qWPR4a. - DQ Fan Relations Team
Long wait times, undercooked food, and rude staff behavior.
Business reply on Google
Hi, we are very sorry to learn that you have been disappointed. Please know that the health and wellbeing of our fans is our top priority. Please reach out to us at http://bit.ly/1qWPR4a so that we can relay your concerns to the franchise owner of this restaurant. ~ DQ Fan Relations Team
Staff failed to attend the counter for ten minutes.
Business reply on Google
Hi, we are so sorry to learn of your concerns. Please reach out to us at http://bit.ly/1qWPR4a so that we can route your concerns to the franchise owner of this restaurant for you. - DQ Fan Relations Team
Poor customer service and incorrect order preparation
Business reply on Google
Thanks for taking the time to leave us a rating, Robert. We're sorry you didn't enjoy your visit. If you would like to share more details, you can reach us here: http://bit.ly/1qWPR4a. - DQ Fan Relations Team
Long wait times due to slow service and inactive staff members.
Business reply on Google
Thanks for the feedback, Kiera. We know how important timeliness is. We hope you visit us again soon and have a better DQ experience. - DQ Fan Relations Team
The malt was runny and had an unpleasant aftertaste.
Business reply on Google
Hi Darth, we're sorry to hear we did not satisfy your cravings during your last visit. We appreciate your feedback. We hope you give us another chance and visit us again. - DQ Fan Relations Team
The business frequently refuses to accept customer orders.
Business reply on Google
We appreciate your feedback, Papi. We're sorry that you didn't have a great time with us. We're always listening to our fans. If you would like to share any more information with us, you can reach out at http://bit.ly/1qWPR4a. -DQ Fan Relations Team
Staff member displayed rude behavior and used inappropriate language.
Business reply on Google
We are very sorry to read this, Levi. Please reach out to us at http://bit.ly/1qWPR4a. Thank you. - DQ Fan Relations Team
staff handled food without gloves and failed to wash hands
Business reply on Google
Kassie, we are so sorry to learn of your concerns. Please reach out to us at http://bit.ly/1qWPR4a so that we can route your concerns to the franchise owner of this restaurant for you. - DQ Fan Relations Team
Long wait times, incorrect order, unhygienic food handling, and dirty store.
Business reply on Google
Hi Emily, this is the Dairy Queen Corporate Fan relations team. Your feedback is important to us and we would appreciate it if you contacted us directly about this: http://bit.ly/1qWPR4a. Thank you. - DQ Fan Relations Team
untrained staff unable to operate kitchen equipment properly
Business reply on Google
We are very sorry to read this, Shania. Please reach out to us at http://bit.ly/1qWPR4a. Thank you. - DQ Fan Relations Team
excessive wait time and poor service from staff
Business reply on Google
We're so sorry to hear about this experience, Alison. We appreciate your feedback. We hope you give us another chance and visit us again. - DQ Fan Relations Team
Staff ignored customer at the counter for an extended period
Business reply on Google
Thanks for the feedback, Sean. We know how important timeliness is. We hope you visit us again soon and have a better DQ experience. - DQ Fan Relations Team
Staff member yelled at customer over a request for gravy.
Business reply on Google
Hi Michelle, this is the Dairy Queen Corporate Fan relations team. Your feedback is important to us and we would appreciate it if you contacted us directly about this: http://bit.ly/1qWPR4a. Thank you. - DQ Fan Relations Team
Staff were rude and distracted by their phones while assisting customers.
Business reply on Google
Hi, we're sorry to hear you did not have a great experience with our team. We appreciate your feedback and are always listening to our customers. We hope you give us another chance and visit us again. - DQ Fan Relations Team
customer overcharged for menu items and experienced rude staff behavior
Business reply on Google
Thank you for the feedback, Sandra. We want to be clear in our prices and offers. Would you please reach out to us at http://bit.ly/1qWPR4a? We really appreciate it. - DQ Fan Relations Team
excessive wait time and refusal of refund policy
Business reply on Google
Hi Dave, we're sorry to hear about your experience. We appreciate your feedback and are always listening to our fans. We hope you give us another chance next time you're craving DQ food and treats. -DQ Fan Relations Team
Employee displayed rude and aggressive behavior toward the customer.
Poor service and foreign object found inside ice cream cone
staff exhibits poor hygiene and unprofessional customer service