Dairy Queen (Treat)
🍽️ Restaurants · Virginia Beach
total experiences
replied on google
Most reported issues
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Experiences
The business was closed during listed operating hours.
Business reply on Google
Hi Brandon, we're sorry to hear about your experience. We appreciate your feedback and are always listening to our fans. We hope you give us another chance next time you're craving DQ food and treats. - DQ Fan Relations Team
The restaurant failed to include chili on the ordered hot dog.
Business reply on Google
Thanks for taking the time to leave us a rating, Tina. We're sorry you didn't enjoy your visit. If you would like to share more details, you can reach us here: http://bit.ly/1qWPR4a. - DQ Fan Relations Team
employee coughed on food and served it to the customer
Business reply on Google
Hi Lindsey, this is the Dairy Queen Corporate Fan relations team. Your feedback is important to us and we would appreciate it if you contacted us directly about this: http://bit.ly/1qWPR4a. Thank you. - DQ Fan Relations Team
The blizzard contained an insufficient amount of Oreo cookie pieces.
Business reply on Google
Hi Nolan, we're sorry to hear about your experience. We appreciate your feedback and are always listening to our fans. We hope you give us another chance next time you're craving DQ food and treats. - DQ Fan Relations Team
employee handled food without washing hands after touching clothing
Business reply on Google
Mitchell, we are so sorry to learn of your concerns. Please reach out to us at http://bit.ly/1qWPR4a so that we can route your concerns to the franchise owner of this restaurant for you. - DQ Fan Relations Team
The order is consistently missing ingredients despite being charged for them.
Business reply on Google
We appreciate your feedback, Lamar. We're sorry that you didn't have a great time with us. We're always listening to our fans. If you would like to share any more information with us, you can reach out at http://bit.ly/1qWPR4a. - DQ Fan Relations Team
The blizzard lacked the requested extra Reese's cups.
Business reply on Google
Hi Matthew, we appreciate your feedback. We're sorry you didn't enjoy your visit. We're always listening to our fans so we can improve. If you would like to share any more information with us, you can reach out at http://bit.ly/1qWPR4a. - DQ Fan Relations Team
Incorrect order received and refund request denied by staff
Business reply on Google
Seth, we are so sorry to learn of your concerns. Please reach out to us at http://bit.ly/1qWPR4a so that we can route your concerns to the franchise owner of this restaurant for you. - DQ Fan Relations Team
Unfriendly drive-thru staff and lack of menu pricing
Business reply on Google
We're sorry to hear you did not have a great experience with our team, Jennifer. We appreciate your feedback and are always listening to our customers. We hope you give us another chance and visit us again. - DQ Fan Relations Team
Delivery driver forced to wait outside in cold for extended period
Business reply on Google
Hi Charles, we're sorry to hear about your experience. We appreciate your feedback and are always listening to our fans. We hope you give us another chance next time you're craving DQ food and treats. - DQ Fan Relations Team
customer left after waiting fifteen minutes without being served by staff
Business reply on Google
We are so sorry to hear this, Rosemary. Please reach out to us at http://bit.ly/1qWPR4a so that we can alert the franchise owner of this restaurant to your concerns. - DQ Fan Relations Team
Staff ignored customer orders and served melted ice cream.
Business reply on Google
Hi Paul, we appreciate your feedback. We're sorry you didn't enjoy your visit. We're always listening to our fans so we can improve. If you would like to share any more information with us, you can reach out at http://bit.ly/1qWPR4a. - DQ Fan Relations Team
Staff refused to provide a receipt for a purchase using coupons.
Business reply on Google
Thank you for the feedback, John. We're sorry to hear you had issues redeeming your DQ coupons with us. Would you please reach out to us at http://bit.ly/1qWPR4a? - DQ Fan Relations Team
walk-in customers experience excessive wait times due to drive-thru prioritization
Business reply on Google
Thanks for the feedback, Andrew. We know how important timeliness is. We hope you visit us again soon and have a better DQ experience. - DQ Fan Relations Team
Slow service and poor food preparation resulted in a messy meal.
Business reply on Google
Hi Jay, we're sorry to hear about your experience. We appreciate your feedback and are always listening to our fans. We hope you give us another chance next time you're craving DQ food and treats. - DQ Fan Relations Team
The location has a limited menu and lacks fries.
Business reply on Google
Hi Matthew, we are sorry to hear you were disappointed by the products offered at this location. Would you please reach out to us at http://bit.ly/1qWPR4a and provide more information? - DQ Fan Relations Team
The ice cream portion size was significantly smaller than expected.
Business reply on Google
Thank you for the feedback, Christian. We want to be clear in our prices and offers. Would you please reach out to us at http://bit.ly/1qWPR4a? We really appreciate it. - DQ Fan Relations Team
The ice cream tasted bad and the cookies were stale.
Business reply on Google
Hi, we're sorry to hear we did not satisfy your cravings during your last visit. We appreciate your feedback. We hope you give us another chance and visit us again. - DQ Fan Relations Team
The location refused to accept the mobile app for rewards.