Data Doctors
💻 Tech Services · Phoenix
total experiences
replied on google
Most reported issues
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Experiences
Technicians failed to detect active malware and unauthorized remote access tools.
Business reply on Google
We'd love the opportunity to speak with you to learn more and make things right - even if that means a refund of any charges. Don't hesitate to get in touch with us at info@datadoctors.com with your name and any other details that might help us locate your service ticket, or give us a call at 480-921-2444. We use many tools during our evaluation/diagnostics, including Malwarebytes (that you specifically mentioned) and other similar tools to ensure we are being thorough, so we'd love to dig into your issue to see what we can learn. Again, sorry for any inconvenience, and we look forward to speaking with you to hopefully resolve this issue.
failed repair service resulted in unnecessary charges for the customer
Business reply on Google
Ken, Thank you for sharing your experience — this is exactly the kind of feedback we need to hear. While our technicians found and removed 20 infections, several browser extensions, and unwanted software during your visit, we clearly didn't verify that your original search redirect issue was fully resolved before you left. That's on us, and we're sorry for the frustration of requiring a second trip. We're glad the Chrome reinstall ultimately fixed it. We're using this as an opportunity to tighten our checkout process so we confirm the reported symptom is gone before a computer leaves our hands. We will reach out to you soon to see how we can make this right.
The diagnostic fee and repair costs were higher than competitors.
Business reply on Google
I'm sorry to hear that you felt our repair costs were higher than expected. We always aim to provide clear and honest quotes based on the work needed. It's unfortunate that we couldn't meet your budget this time, but we appreciate your feedback. We hope you'll give us another chance in the future. Thank you for sharing your experience.
The business failed to honor a confirmed onsite appointment.
Business reply on Google
Jane, We sincerely apologize for the inconvenience you experienced with your appointment today. We understand your frustration and regret that we did not meet your expectations. It is clear that we made a mistake by confusing your request with another, leading to the "no show" situation you described. Thank you for bringing this to our attention. We take full responsibility for the error and are committed to making it right. We will reach out to you and see if there's anything we can do.
The business attempted to charge for unnecessary or fraudulent services.
Business reply on Google
Daniel, We are sorry to hear that you were not happy with your experience. With that being said, it does seem as though there is some confusion regarding the results of the evaluation. We did not use your anti-virus to detect threats assuming you had already done that prior to your visit. We used other anti-virus scans and detected 13 different threats which include malware as well as viruses on your computer. The tools we used were paid antivirus tools which are typically more proactive about identifying threats when compared against free products, which you are using. We hope you reconsider addressing those issues with a more robust tool than you are using to avoid any issues. We would be happy to help if you change your mind.
Poor communication and missing power cord after computer repair service.
Business reply on Google
Aubrey, We are sorry to hear about the experience you had at our location. While we make communication a high priority with our customers, it sounds like we fell short with you. We apologize for the experience and will work to make sure it does not happen to anyone else. We have tried reaching out to find a resolution and look forward to speaking with you about this. We would like to make this right. Thank you for sharing your feedback and we will talk soon.
billing discrepancy and physical damage to computer during repair
Business reply on Google
Irma, We are sorry to hear your experience was not a great one at our store. We work hard to make sure every customer leaves satisfied and would like the opportunity to make your situation right. We had a manager reach out to your husband yesterday and left a voicemail with contact information. Would you mind reaching out to us so we can see what we can do? Give us a call at 480-921-2444. We look forward to hearing from you!
The business charged excessive fees for data recovery services.
Unresponsive support and unresolved technical issues with new computer setup.
Business reply on Google
Ruth Ann, So sorry for your experience. Not sure if you are having any issues at present, but we'd be happy to take a look and fix at no charge to you if you'd give us a second chance? If you'd like to take us up on the offer, please send an email to info @ datadoctors.com (remove the spaces in the email address) with your full name and best number to contact you at along with any other details you'd like and we'll do everything we can to make things right.