Days Inn & Suites by Wyndham Brandon Amphitheater
🏨 Hotels & Travel · Brandon
total experiences
replied on google
Most reported issues
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Experiences
Bathroom tiles are cracked and loose.
The hotel room felt humid during the stay.
The hotel room was not cleaned properly before guest arrival.
Hotel canceled confirmed reservation on the day of arrival
Business reply on Google
Dear Lacy, We are very sorry to hear about your experience and understand how frustrating and disruptive this situation must have been, especially with such short notice. Please note that reservation discrepancies can occasionally occur due to system or inventory issues, though we agree that this should have been identified much earlier. While the cancellation was processed without penalty, we regret that this did not lessen the inconvenience caused, particularly as you had already made travel arrangements. Your concerns regarding the lack of alternative solutions and communication have been shared with our team for review, as this is not the level of service we aim to provide. We appreciate your feedback as we work to improve our processes and guest experience. Sincerely, Hotel Manager
Large water puddle blocking the hotel entrance.
Business reply on Google
Dear Eric Billington, Thank you for your feedback. We are pleased to hear that you found the room clean during your stay. Our location offers convenient access to major routes, though we understand your concerns regarding room size and surrounding noise. We have also noted your observation about the entrance area and will review it with our team to improve accessibility. Your input is valuable, and we look forward to welcoming you again for a more comfortable stay. Sincerely, Hotel Manager
Staff were rude and there were issues with reservation management.
Business reply on Google
Dear, Mr. Stovall Thank you for taking the time to share your detailed feedback. We’re truly glad to hear that you found the renovation impressive and the room clean, and we appreciate you recognizing the efforts of our team during your initial check-in. That said, we are genuinely sorry to learn that parts of your stay left you feeling uncomfortable and frustrated. That is never the experience we want any guest to have, and we take concerns about staff interactions and guest belongings very seriously. We value your feedback, as it helps us improve, and we sincerely hope to have the opportunity to restore your confidence in our property.
The room heater was ineffective and the bed frame was noisy.
Business reply on Google
Dear Jaded, Thank you for sharing your feedback. We’re glad to hear that you found the mattress comfortable, enjoyed the soap, and appreciated the convenient outlets. We apologize for the issues you experienced with the duvet, heater, and bed frame noise, and we appreciate you bringing them to our attention. Your comments help us improve, and we hope to welcome you back for another stay in the future.