Days Inn by Wyndham Charlotte University
🏨 Hotels & Travel · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
room was unsanitary with hair, urine, and roach infestation
Business reply on Google
Dear Kiosha, We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements based on your feedback. Looking forward to welcoming you back, and we are confident that you will see a better version of us then. Sincerely, Hotel Manager
Rude staff, unhelpful service, and lack of room cleanliness.
Business reply on Google
Dear Hernandez, Thank you for sharing your experience. I regret the concerns you faced with staff courtesy, room condition, and amenities. I also regret the unacceptable interaction you described at the front desk. Courtesy, cleanliness, and attentive service are essential, and I apologize that these were not reflected during your stay. Your feedback is important and will be reviewed with our team to ensure corrective action. We value your perspective and hope to provide you with a much better experience in the future. Sincerely, Hotel Manager
Hotel rooms are poorly maintained and lack proper cleanliness.
Business reply on Google
Dear Chris Glover, Thank you for sharing your feedback. We appreciate you taking the time to provide detailed observations about your stay. Your comments regarding property upkeep, cleanliness, and surrounding environment are noted as we continue focusing on maintenance standards and guest experience improvements. Sincerely, Hotel Manager
Presence of large rodents in the hotel room
Business reply on Google
Dear G.Ko. We sincerely apologize for your subpar experience at our property. This is unusual compared to what our guests have with us. We are actively investigating your feedback and will take prompt action. I hope you will give us a chance to make it better for you. Sincerely, Hotel Manager
The hotel room and facilities were dirty and in disrepair.
Business reply on Google
Dear Nigel, Thanks for the stay, but sad to see the single star. My apologies for all the inconveniences you experienced. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert. Sincerely, Hotel Manager
Broken shower temperature and unsanitary room conditions
The hotel room was filthy and the door locks were insecure.
Business reply on Google
Dear Sam, Thank you for sharing your experience. We are very sorry to hear about the condition of the room, including the cleanliness issues, the unusable bathroom, the concerns with the door locks, and the state of the floors. No guest should walk into a room that feels unsafe or poorly maintained, and it is understandable that this left you disappointed. Your feedback will be reviewed with the team. Sincerely, Hotel Manager
The hotel has rodent issues, unclean rooms, and unlawful activity.
Business reply on Google
Dear Williw, Thank you for sharing your experience. We are very sorry to hear about the safety concerns, the cleanliness issues, the rodent activity, and the difficulty finding a room that felt acceptable after trying several options. No guest should feel unsafe, uncomfortable, or unsupported, and it is disappointing to hear that the service you received did not help improve the situation. Your feedback raises serious concerns about both the property and the surrounding area, and it will be reviewed with the team. Sincerely, Hotel Manager
The laundry machine was broken and failed to function.
Business reply on Google
Dear Crystal, Thank you for sharing your experience. We are very sorry to hear you lost money because the laundry machine was not checked before use, especially after asking about it in advance. No guest should have to deal with that kind of inconvenience or avoidable expense, and your feedback will be reviewed with the team. Sincerely, Hotel Manager
The hotel room was filthy, damaged, and poorly maintained.
Business reply on Google
Dear Guest, Thank you for sharing your experience. We are very sorry to hear about the filthy room, the beeping smoke alarm, the heat, the bathroom issues, and the overall condition falling far below expectations, especially when redeeming fifteen thousand Wyndham points. It is understandable that you chose to leave so quickly, and your concerns about the accuracy of online reviews and the difference between the photos and the actual rooms are noted. Your feedback will be reviewed with the team. Sincerely, Hotel Manager
Poor cleanliness, safety concerns, staff intrusion, and malfunctioning laundry facilities.
Business reply on Google
Dear Arlindo, Thank you for sharing your experience. We are very sorry to hear about the cleanliness issues, the lack of maintenance, the safety concerns around the property, and the incident where a staff member entered your room without knocking. The problems with the laundry machines, the incorrect pricing, and the limited towel options also should not have been part of your stay. No guest should feel unsafe or uncomfortable, and your feedback will be reviewed with the team. Sincerely, Hotel Manager
Staff removed belongings and cash was missing from the room.
Business reply on Google
Dear Taylor, Thank you for sharing your experience. We are very sorry to hear about the long check-in delay, the inappropriate questions, being given a dirty room, the unexpected cancellation of your stay, your belongings being removed without notice, and the missing cash. No guest should ever face confusion about their reservation, worry about the security of their belongings, or feel uncomfortable with staff interactions. Your feedback highlights several serious concerns about communication, service, and overall guest care, and it will be reviewed with the team. Sincerely, Hotel Manager