Days Inn by Wyndham Hardeeville North/I-95 & US 278
🏨 Hotels & Travel · Hardeeville
total experiences
replied on google
Most reported issues
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Experiences
Hotel room had mold, holes, and an unusable green pool.
hotel provided unsanitary rooms and refused to issue a refund
Hotel rooms were unsanitary and security deposit was charged incorrectly.
hotel room had broken utilities, mold, and poor sanitation
Unauthorized credit card charge for early check-in fee
The hotel attempted unauthorized charges after the guest checked out.
The hotel room had mold and poor sanitary conditions.
The hotel lobby had an unpleasant odor.
Business reply on Google
Dear John, Thank you for sharing your feedback. We sincerely apologize that the lobby odor impacted your impression of the hotel and influenced your decision not to stay. Your comments have been shared with our team so we can address this issue and improve the guest experience. Sincerely, Management Team
Hotel room had poor cleanliness, broken air conditioning, and unhelpful staff.
The hotel rooms contained mold and management refused a refund.
Business reply on Google
Dear Leilani, We’re truly sorry to hear about your experience and take your concerns very seriously. The conditions you’ve described are unacceptable and not reflective of the standards we aim to uphold. We understand how upsetting this must have been, and we apologize for both the condition of the room and how your concerns were handled. Your report, including photos and the fact that you’ve reached out to corporate, is important. We will be forwarding this feedback to our management team immediately for investigation and corrective action. Sincerely, Management Team
Bathroom mildew, missing breakfast, and unattended front desk.
Hotel denied late check-in despite prior notification and misrepresented breakfast…
Business reply on Google
Dear Gina, We sincerely apologize for the frustrating and disappointing experience your husband encountered upon arrival. No guest should ever feel disrespected or misled, and it’s concerning to hear about the issues with check-in, the lack of promised amenities, and the quality of service. Your feedback is extremely important, and we will be addressing these matters with our team to ensure proper communication and professionalism at all times. Sincerely, Management Team
Unsanitary room conditions and poor staff service during checkout process.
Business reply on Google
Dear Hilliary, Thank you for your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered, including the cleanliness of your room and the service you received. We take all guest concerns seriously, and we understand the importance of a comfortable and welcoming environment. Please rest assured that we will address these matters with our team to ensure we improve our service and facilities moving forward. Regarding the deposit, we appreciate your feedback about our check-out process and will review it to enhance the guest experience. Sincerely, Management Team
Overcharged for a room with poor cleanliness and non-functional amenities.
Business reply on Google
Dear Lacey, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the experience you had, which does not reflect our standards. We understand your frustrations regarding the pricing, internet issues, and the condition of your room. It’s unacceptable that you faced these challenges during your stay, especially during a difficult time. We take cleanliness and guest satisfaction very seriously, and your comments regarding the towels, shower curtains, and refrigerator will be addressed with our housekeeping team. We are sorry to hear that your request for a refund was denied. We want to ensure our guests feel valued and heard. Thank you for bringing this to our attention, and we hope to regain your trust in the future. Sincerely, Management Team
The hotel room was dirty, damaged, and overpriced.
Unsanitary room conditions and safety concerns led to denied refund request.
Business reply on Google
Dear Phebe, We are sorry that you had a substandard experience at our hotel. We realize that neither our property nor our surroundings were close to your expectations. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience. Sincerely, Management Team
Hotel refused refund despite safety concerns and poor room conditions.
Business reply on Google
Dear Mallory, We are sorry that you had a substandard experience at our hotel. We realize that neither our property nor our surroundings were close to your expectations. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience. Sincerely, Management Team
hotel room infested with roaches and unfair deposit forfeiture
Business reply on Google
Dear Myra, We are disappointed that we could not make you feel welcome during your stay with us. Learning that our facilities and services could not match your expectations is disheartening. We hope you accept our profound apologies for our shortcomings. We assure you that we will investigate this thoroughly as we take matters of customer service very seriously. We will take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We value guest feedback and understand there is always room for improvement. We wish to see you soon for a better stay. Sincerely, Management Team
room infested with cockroaches and denied refund for stay
Business reply on Google
Dear Bumbyee, We sincerely apologize for the experience you have had. This is unacceptable and does not meet our standards of cleanliness and comfort. Your feedback is important to us, and we take reports of pests very seriously. Rest assured, based on your feedback, the questioned area will be properly investigated whether the problem exists and the rooms will be pest-controlled again. We want to let you know that what you experienced was rare and we would like to ask for another chance to host you better. Sincerely, Management Team
Hotel had stained sheets, broken furniture, and debris in parking lot.
Business reply on Google
Dear Nick, We are very disheartened to read about your experience with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We assure you that every bit of your concerns will be investigated diligently. This is not the kind of hospitality standard we have set for ourselves and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest ever experiences the same. I hope you will forgive this error and the service that did not meet your expectations and give us another opportunity in the future to host you even better. Sincerely, Management Team