Days Inn & Suites by Wyndham Mackinaw City-Bridgeview Area
🏨 Hotels & Travel · Mackinaw City
total experiences
replied on google
Most reported issues
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Experiences
The hotel rooms are small, dark, and in poor condition.
Business reply on Google
Thank you for sharing your feedback. We're glad to hear you appreciated our customer service and the hotel's location. Your comments regarding the room conditions have been noted, and we continuously strive to enhance our guests' experience. We take our guests’ insights seriously and will use them to inform our ongoing improvements. We hope you will consider staying with us again in the future for a different experience.
The indoor area was infested with mosquitoes.
Business reply on Google
Thank you for sharing your feedback. We are sorry to hear about your experience with mosquitoes in the indoor area during your stay. Ensuring a comfortable environment for our guests is a priority, and your input helps us assess the situation. We appreciate your insights and hope you consider giving us another chance in the future.
Multiple room maintenance issues and poor facility functionality.
Business reply on Google
Thank you for taking the time to share your experience. We appreciate your feedback, as it helps us understand areas where we can improve our services. We're glad you found the staff helpful, and we'll ensure they receive recognition for their efforts. Your comments regarding the room conditions and amenities will be taken into consideration for future enhancements. We hope you'll consider giving us another try in the future, as we strive to provide a better experience for all guests.
Poor facility maintenance and unclean pool area.
Business reply on Google
Thank you for sharing your feedback regarding your recent stay. We appreciate your insights about the upkeep and maintenance of the facilities. While we strive to provide a comfortable environment for all our guests, we acknowledge the areas you've highlighted for improvement. Your comments will be forwarded to management for further consideration as we work to enhance the guest experience moving forward. Thank you for taking the time to share your thoughts.
The hotel rooms were dirty and poorly maintained.
Business reply on Google
Thank you for your feedback regarding your stay. We're glad to hear that you found our customer service to be excellent. However, we regret that your experience with the room did not meet your expectations. Your comments about cleanliness and maintenance have been noted, as they are vital in our efforts to improve the guest experience. We appreciate you taking the time to share your thoughts with us, and we hope that you find accommodations that better suit your needs in the future.
Unprofessional staff behavior and refusal to provide a refund
Business reply on Google
We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. Guest satisfaction is important to us, and we take all comments seriously. We encourage you to share your concerns with management directly, as they can address specific issues raised. Thank you for bringing this to our attention, and we hope you find accommodations more suited to your needs in the future.
Hotel room was filthy and staff refused a refund
Business reply on Google
Thank you for sharing your feedback regarding your recent stay. We are sorry to hear that your experience did not meet your expectations and appreciate your concerns about the room conditions and service received. Your comments regarding the cleanliness and accuracy of our listings are valuable and will be taken into consideration for future improvements. We strive to ensure all guests have a pleasant experience, and your input is crucial in helping us achieve that goal. We hope you find accommodations that better suit your needs in the future.
Unsanitary room conditions and refusal of refund by management.
Business reply on Google
Thank you for sharing your experience. We're sorry to hear that your stay did not meet your expectations, particularly regarding the condition of your room and the service you received. We take guest feedback seriously, and your comments will be forwarded to the management team for review. We understand how important a comfortable environment is for families, and we appreciate you bringing these matters to our attention. Your insights help us improve our services and ensure a better experience for future guests.
Unsanitary room conditions and unprofessional staff behavior.
The hotel room was infested with bed bugs.
Poor room maintenance, lack of amenities, and insufficient parking facilities.
Elevator malfunctioned and management was unprofessional regarding safety concerns.
room contained black mold and management refused a refund
hotel room infested with bed bugs and broken shower facilities
Room had poor maintenance, cleanliness issues, and potential pest entry points.
Room was overheated, television malfunctioned, and breakfast quality was poor.
Hotel rooms were infested with bugs and had dirty bathrooms.
Room had broken air conditioning, spider infestations, and clogged, dirty drains.