Days Inn by Wyndham Montgomery I-85
🏨 Hotels & Travel · Montgomery
total experiences
replied on google
Most reported issues
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Experiences
Clerk refused to honor advertised online room rates
Business reply on Google
We apologize for any miscommunication regarding rates and room availability. For any booking discrepancies, we recommend reaching out to our management team directly for further assistance. Your feedback on the service provided will be shared with our staff for improvement. Thank you for bringing this to our attention as we always strive to enhance our guest experience.
hotel is dirty with mold, roaches, and safety concerns
Business reply on Google
Thank you for sharing your feedback regarding your recent stay with us at Wyndham Days Inn in Montgomery. We appreciate your detailed review and regret to hear about the challenges you encountered. We aim to provide a comfortable stay for our guests and have shared your comments with the relevant teams for further review. Your observations will assist us in our continuous efforts to improve our offerings. Please reach out to our management team for further assistance.
The hotel charged an unauthorized fifty dollar fee for room type.
Business reply on Google
We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we encourage guests to reach out to our management directly for further assistance. Thank you for sharing your concerns with us.
Room had wet floors, insects, and dirty bedding with unhelpful staff.
Business reply on Google
We are sorry to hear about the experience you had at the hotel. We take feedback seriously, and we will address your concerns with our team. Your input helps us to improve and provide a better experience for our guests in the future.
multiple cockroaches found in hotel rooms
Business reply on Google
We appreciate you taking the time to provide your feedback. It's great to hear that you found our location and service to be positive aspects of your stay. Rest assured that your concerns will be shared with the appropriate team members for review. Thank you for bringing this to our attention, our guests' comfort and satisfaction are important to us.
Hotel failed to provide accessible room and overcharged the customer.
Business reply on Google
We appreciate you sharing your experience with us and apologize for any inconvenience you encountered during your stay. Your feedback is valuable in helping us address any issues with our services and facilities. Please feel free to contact our management team directly to further discuss your concerns and ensure your feedback is properly addressed. Thank you for bringing this to our attention.
The hotel room smelled of smoke and had existing property damage.
Business reply on Google
We appreciate your feedback and regret to hear about your experience. Your comments are important to us and have been shared with the management team for further review. Thank you for bringing this to our attention.
hotel failed to provide requested accessible first floor room
Business reply on Google
We apologize for any inconvenience you experienced during your stay. We understand your concerns and recommend reaching out to Wyndham for further assistance with your feedback. Our team strives to ensure all guests' needs are met to the best of our ability.
room contains pests and has a clogged, foul-smelling sink
Business reply on Google
Thank you for sharing your recent experience. We take your feedback seriously and have forwarded it to our management team for further investigation. Ensuring the comfort and satisfaction of our guests is our top priority. We encourage you to reach out to our management team directly to address your concerns further.
Hotel committed repeated unauthorized credit card charges and had unsanitary room…
Business reply on Google
We apologize for any inconvenience you may have experienced during your stay. We take all feedback seriously and will address your concerns with our team. Your feedback helps us improve our services for all our guests. Thank you for sharing your experience with us!
Presence of cockroaches and unauthorized charges after declining the room.
Business reply on Google
We regret to hear about the concerns you experienced during your recent stay with us. Your feedback is appreciated, and we take all comments seriously. We encourage any unresolved payment matters to be addressed directly with our management team for further assistance. We strive to ensure all guests have a comfortable and pleasant stay. Thank you for sharing your thoughts with us.
Leaking refrigerator, sticky floors, and unprofessional staff interaction.
Business reply on Google
We apologize for any inconvenience you experienced during your stay. Our team aims to uphold the safety and security of all guests, which may require verifying identification in certain situations. We strive to maintain cleanliness standards throughout the hotel and address maintenance issues promptly. Your feedback is valuable in helping us improve our services. Thank you for sharing your thoughts with us.
hotel room had mold, dead bugs, and insufficient linens
Business reply on Google
We appreciate your feedback and apologize for any inconvenience you experienced. Please feel free to reach out to our management at your convenience to address your concerns further.
The hotel has bed bugs and a broken air conditioning system.
Business reply on Google
We are sorry to hear about your experience. Thank you for sharing your feedback with us. We'll make sure to address these concerns internally to improve our services for future guests and ensure such issues are prevented.
rude staff, billing issues, and insect infestation in the room
Business reply on Google
We are sorry to hear about your experience and aim to provide exceptional service. Please contact our management to further discuss your concerns. Thank you for your feedback.
The hotel room was dirty with stained linens and hair.
Business reply on Google
I'm sorry to hear about your experience at our hotel. We take cleanliness very seriously and I assure you that your feedback has been shared with our housekeeping team to ensure a higher standard moving forward. We appreciate your comments as they help us improve our service and facilities. Thank you for bringing this to our attention.
The hotel room was not cleaned before check-in.
Business reply on Google
We are disappointed to hear about your recent experience at our hotel. We regret any inconvenience this may have caused and take your feedback seriously. We strive to provide a comfortable stay for all our guests. It's great to hear you found a suitable accommodation nearby. Thank you for sharing your concerns with us.
excessive noise, plumbing issues, and inadequate breakfast offerings
Business reply on Google
We apologize for the disturbances you experienced during your stay. Our team aims to promptly address any noise-related issues, and we appreciate your feedback regarding this matter. We're glad our staff and room cleanliness met your expectations. Your comments on the breakfast and room conditions are duly noted for future improvements. Thank you for highlighting our friendly service. We hope you found enjoyment in the nearby attractions and dining options during your time with us.
Water is leaking from the bathroom light fixture.
Business reply on Google
We appreciate your feedback and apologize for any inconvenience you experienced. Your safety is our top priority, so please know we have addressed this issue with our maintenance team for immediate correction. Your comments will help us improve our services to ensure a better experience for all guests in the future.