Days Inn by Wyndham Kansas City Northeast
🏨 Hotels & Travel · Randolph
total experiences
replied on google
Most reported issues
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Experiences
hotel provided incorrect room and refused refund or date change
guest felt unsafe due to the presence of loitering individuals
room is infested with roaches and lacks proper cleaning services
Tools were stolen from a truck parked at the hotel.
Business reply on Google
Dear Guest, We sincerely apologise for your negative experience. This is certainly not the level of service we aim to provide, and we understand your frustration. Your feedback will be shared with the team to ensure we address the concerns around safety and staff behavior. We hope you will consider giving us another chance in the future.
Inadequate breakfast, poor housekeeping, and broken microwave were not addressed.
Business reply on Google
Dear Guest, Thank you for your feedback. We’re glad you found the remodel decent, though we understand that the area and breakfast options did not meet your expectations. We also appreciate you sharing your experience regarding room service and the microwave issue. Your comments are valuable, and we will look into these areas to ensure improvements for future stays. We hope to provide a better experience next time.
Multiple room amenities and fixtures were broken or missing
Business reply on Google
Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
Multiple hotel rooms were found in an unsanitary condition.
Business reply on Google
Dear Guest, We sincerely apologize for the appalling condition of the rooms you encountered. The level of cleanliness you’ve described is completely unacceptable and does not meet our standards in any way. We are taking this matter very seriously and will address it immediately with our housekeeping and management teams to ensure this never happens again. Your experience is deeply concerning, and we appreciate you bringing it to our attention so we can take corrective action.
Housekeeping failed to clean and room door lock remained broken.
Business reply on Google
Dear Guest, Thank you for sharing your detailed feedback, and we sincerely regret that your experience fell far below expectations. While we are pleased to know the room was clean upon arrival and that you found the environment quiet, we are truly sorry for the repeated frustrations you endured with housekeeping service and the malfunctioning door. Having to request basic services multiple times and waiting extended periods to access your own room is unacceptable, especially during a long-term stay. Please accept our deepest apologies for the lack of follow-through and inconvenience caused. Your concerns will be addressed immediately with our team to ensure these issues do not recur for future guests. We value your time and honesty, and we hope you will give us an opportunity in the future to provide you with the level of comfort and service you rightfully deserve.
Presence of pests, double billing, and unhelpful customer service.
Presence of bed bugs and unprofessional staff behavior.
Reserved suite was unavailable requiring payment for two smaller rooms.
Room maintenance issues and concerns regarding personal safety at the property.
unexpected pet fees charged at check-in
Hotel rooms were dirty, poorly stocked, and lacked promised amenities.
unexpected pet fees increased the total cost of the stay
Room key issues, missing remote, beeping smoke alarm, and broken phone.