Days Inn by Wyndham Savannah Gateway I-95
🏨 Hotels & Travel · Savannah
total experiences
replied on google
Most reported issues
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Experiences
The hotel environment and parking lot felt unsafe for guests.
The hotel room was filthy with stained linens and pests.
Hotel room was infested with cockroaches and had poor staff service.
Business reply on Google
Dear Amanda, We are sorry to hear about your experience, as the conditions you described are not reflective of the standards we strive to maintain. Cleanliness and pest control are taken very seriously, and concerns such as these are addressed promptly when reported. We also regret the delay at check-in, as our front desk should always be available or responsive. While we are a pet-friendly property with applicable fees, all guests and their pets should be treated with comfort and respect. Your feedback has been noted and will be reviewed with our team to ensure improvements are made. We apologize for the inconvenience and appreciate you bringing this to our attention. Sincerely, Hotel Manager
The hotel room was dirty, poorly maintained, and lacked basic amenities.
Business reply on Google
Dear Sue, We sincerely apologize for your subpar experience at our property. This is unusual compared to what our guests have with us. We are actively investigating your feedback and will take prompt action. I hope you will give us a chance to make it better for you. Sincerely, Hotel Manager
room infestation with roaches and multiple safety and maintenance issues
The hotel room was unsanitary, infested with roaches, and structurally unsafe.
Business reply on Google
Dear Rosemary, Thank you for taking the time to share this detailed feedback. We understand your concerns regarding the room conditions and will review each point with our teams to strengthen safety and cleanliness. We welcome the chance to host you again. Sincerely, Hotel Manager
Room lacked curtains, smelled of smoke, and bathroom was unclean.
Business reply on Google
Dear Philippe Pomerleau, Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you encountered during your stay from the lighting and cleanliness to the overall comfort. This certainly does not reflect our usual standards. Your feedback has been shared with our housekeeping and maintenance teams to address these concerns immediately. We sincerely apologize for the disappointment and appreciate you bringing this to our attention so we can make necessary improvements. Sincerely, Hotel Manager
excessive noise, poor breakfast, and incorrect pet fee charges
Business reply on Google
Dear Nicol B., Thank you for sharing your experience. We are truly sorry to hear about the noise, TV issues, and your concerns at check-in. Your feedback is important and helps us reflect on areas we can improve. We appreciate your stay and hope for a chance to offer a more restful visit in future. Sincerely, Hotel Manager
The hotel room was unsanitary with stained linens and dirty surfaces.
Business reply on Google
Dear Natalie, We’re very sorry to hear about your disappointing experience. The condition of the room you described is completely unacceptable, and we sincerely apologize for the lack of cleanliness and the frustration with the pricing discrepancy. While rates can vary between online platforms and walk-in bookings, you should never have to compromise on cleanliness or comfort. Your feedback has been shared with our housekeeping and front desk teams to address these issues immediately. We truly regret that we fell so far short of your expectations and appreciate you bringing this to our attention. Sincerely, Hotel Manager
Broken air conditioning, incorrect room booking, and poor facility cleanliness.
Business reply on Google
We apologize for any inconvenience you experienced during your recent stay. Our team strives to provide comfortable accommodations and we regret that your expectations were not met this time. Your feedback will be shared with the relevant departments to ensure improvements are made where needed. We appreciate your comments and will use them to enhance the experience for our future guests.
Hotel room in disrepair with nonfunctional amenities and poor management response
Business reply on Google
We appreciate your feedback and regret to hear about your disappointing experience. We strive to ensure all our guests are comfortable during their stay. Your concerns will be shared with the respective teams for further review and improvement. Thank you for bringing these matters to our attention.
hotel room had roaches, poor amenities, and unhelpful staff
Business reply on Google
We appreciate you taking the time to share your feedback with us. Our team is always looking for ways to improve, and we will address your concerns internally. For further assistance or to discuss your stay in more detail, please contact our management team directly. Thank you for sharing your experience with us.
Unauthorized charges, broken air conditioning, poor cleanliness, and unresponsive staff.
Business reply on Google
We appreciate you taking the time to share your feedback with us. We take all reviews seriously and will address your concerns with our team promptly. If you have any further questions or would like to discuss your experience in more detail, please do not hesitate to reach out to our management team. Your comfort and satisfaction are important to us and we apologize for any inconvenience caused during your stay.
hotel room was infested with bedbugs
Business reply on Google
We regret to hear about your experience and appreciate you bringing this to our attention. We advise all guests to reach out to management with any concerns during their stay for immediate resolution. It's important to uphold our high standards of cleanliness in all areas of the hotel. We take feedback seriously and will address the issues raised accordingly. Thank you for sharing your feedback with us.
Hotel had poor sanitation, broken amenities, and unhelpful staff service.
Business reply on Google
We're sorry to hear your stay didn't meet your expectations. We appreciate your feedback and will address your concerns internally. Our team strives to provide a comfortable experience for all guests. Thank you for bringing these issues to our attention.
Lack of towels, unsanitary pool, and safety concerns regarding criminal activity.
Business reply on Google
We appreciate your feedback regarding the cleanliness of the rooms. We take all guest concerns seriously and will address the issues raised to ensure a comfortable stay for all our guests. Your safety and satisfaction are our top priorities, and we will work diligently to improve in the areas mentioned. Thank you for bringing this to our attention.
Hotel room contained stained furniture, dirty bathroom, and clogged shower drain.
Business reply on Google
Thank you Brian for choosing to stay with us! We appreciate you taking the time to share your feedback, most especially the comments you made about the room and staff efforts. It's important for us to impress our guests and your comments will make this goal that much more attainable. We hope to see you again soon, and hopefully to impress you with our ongoing improvements.
room had broken plumbing, cigarette odor, and cockroach infestation
Business reply on Google
Thanks for choosing to stay with us, Annmarie! I am sorry to hear about the difficulties that you experienced, most especially, with the service and rooms that did not meet your expectations. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. Thank you for taking the time to share your experience and to bring these matters to our attention. All the best on your future travels!
Poor facility maintenance and unhygienic pool conditions
Business reply on Google
Thanks for choosing to stay with us, Scott! Glad you were happy with the cleanliness of the room and staff courtesy, though I am sorry to see you were not impressed with the other aspects of your stay. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. Thank you for taking the time to share your experience and to bring these matters to our attention.
Hotel overbooked, room was unsanitary, and staff refused proper checkout processing.
Business reply on Google
Dear Kahlen, We are deeply sorry to hear about your disappointing experience with us. The issues you mentioned are unacceptable and do not reflect the standards we strive to uphold. We appreciate you for giving a detailed account of your stay and bringing this to our attention. Rest assured, we will address and investigate these issues promptly with our team and ensure that proper protocols are in place for reporting and addressing such issues in the future. We want to reassure you that your experience is not typical of what our guests receive, and we are taking your comments very seriously. We shall take all measures required to rectify the conditions in the hopes of having you back as a contented guest. We would be grateful if you allow us to make amends and improve your experience during your next stay. Thank you for your business and we look forward to seeing you soon. Sincerely, Management Team