DC Computers
💻 Tech Services · San Diego
total experiences
replied on google
Most reported issues
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Experiences
business refused refund after failing to repair the reported computer issue
The business sold a defective charger and refused a refund.
Business reply on Google
Hello! Thank you for the review and I'm sorry your laptop charger malfunctioned. Please note all our chargers come with a 6 month warranty and we are happy to replace it for you at no cost! Also, we only sell genuine OEM Chargers, not aftermarket or third party knockoffs, which is what you're seeing online. Please call anytime and we can get this warranty charger swapped out for you.
Replacement battery and keyboard failed within one year of service.
Business reply on Google
Hi Sara- sorry to hear you’re having issues with you Mac. Please note all our repairs come with a 6 month warranty, but we are happy to take a look at your machine. You can ship your computer in for repair anytime. Give us a call and we can set this up for you! 619-255-4333
laptop repair failed to resolve the original technical issues
Technicians failed to identify the incorrect CPU cooler during repair service.
Store sold defective charger and charged restocking fee for exchange.
Business reply on Google
Hi Nathaniel- we offer 6 month warranties on all of our accessories and will happily exchange your defective charger- no questions asked. We sometimes do have faulty chargers which is why we offer a 6 month warranty. Our official store policy is NO refunds on accessories but we can make an exception for you this time. Please stop by the store or give us a call - anytime - ask for Daniel or Chris and will make this right. 619-255-4333
The staff provided rude responses to customer questions.
Business reply on Google
Hi Matthew, This doesn't sound like a normal interaction. What happened? Give me call and I'd be more than happy to help you. -Chris
Business failed to repair computer or provide a refund for parts
The business offers poor trade-in or resale value for computers.
Technicians refused to accept responsibility for a costly repair mistake.
Staff member was unprofessional and provided incorrect directions.
The business charges high prices for their services.
Business refused to perform warranty repair on a hard drive.
Staff provided poor customer service and pushed unwanted expensive upgrades.