Del Taco
🍽️ Restaurants · Boise
total experiences
replied on google
Most reported issues
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Experiences
Long drive thru wait time followed by inability to order
Business reply on Google
Hi Kurtis. We should be operating well from order to pick-up window without delays and are disappointed to hear this was not your experience. Please visit Deltaco.com/contactus if you’d like follow-up. Thank you.
Poorly constructed burrito caused severe food poisoning.
Business reply on Google
Hi John. Thanks for reaching out to us here at Del Taco. We take food safety and sanitation very seriously. Please contact us at https://deltaco.com/contactus so we can gather more details and take immediate action.
staff failed to take order and ice machine was broken
Business reply on Google
Hi David, we're disappointed to hear about your experience. You should always expect excellent service from our team. Please reach out to us at https://deltaco.com/contactus if you'd like follow-up from a representative. Thank you.
Staff refused to honor app promotion and acted rudely.
Business reply on Google
Hi Robert. That sounds really frustrating, and we’re sorry to hear about it. Please hit us up at https://deltaco.com/contactus. We’ll do everything we can to make it right.
Foreign object found inside the burrito
Business reply on Google
Thanks for reaching out to us here at Del Taco. We take food safety and sanitation very seriously. Please contact us at https://deltaco.com/contactus so we can gather more details and take immediate action.
Slow service and unsanitary food preparation practices observed by customer.
Business reply on Google
Hi Vanna. That sounds really frustrating, and we’re sorry to hear about it. Please hit us up at https://deltaco.com/contactus. We’ll do everything we can to make it right.
Understaffing leads to long wait times and inability to order food.
Business reply on Google
Thank you for taking the time to leave us a review. We strive to make every visit positive, and we’re disappointed to see that this standard was not met. We hope we can meet your expectations next time.
The restaurant refused an order despite advertising 24-hour service.
Business reply on Google
Hi Ryan, we're sorry for the inconvenience. Our hours of operation should always be clear and abided by. We are looking into this and appreciate your feedback.
The food quality at this location is poor.
Business reply on Google
Hi Donald. You should always expect properly prepared, quality food and we’re disappointed this was not the case for you. If you’d like follow-up from a representative, please visit https://deltaco.com/contactus
The restaurant consistently prepares food orders incorrectly.
Business reply on Google
Hi D S, this is disappointing to hear. It is important that we get your order right. Please send us more information at http://deltaco.com/contactus so we can follow up with you and this location directly.
multiple orders were prepared incorrectly by the staff
Business reply on Google
Hi Nicholas, this is disappointing to hear. It is important that we get your order right. Please send us more information at http://deltaco.com/contactus so we can follow up with you and this location directly.
Staff provided poor customer service and lacked professional communication.
Business reply on Google
Hi Jimmy, we're disappointed to hear about your experience. You should always expect excellent service from our team. Please reach out to us at https://deltaco.com/contactus if you'd like follow-up from a representative. Thank you.
Staff provided poor service and failed to include requested items.
Business reply on Google
Hi Laura, we're disappointed to hear about your experience. You should always expect excellent service from our team. Please reach out to us at https://deltaco.com/contactus if you'd like follow-up from a representative. Thank you.
The food preparation area and seating surfaces are visibly dirty.
Business reply on Google
Hi James. Thanks for reaching out to us here at Del Taco. We take food safety and sanitation very seriously. Please contact us at https://deltaco.com/contactus so we can gather more details and take immediate action.
Incomplete food orders and small portion sizes at this location.
Business reply on Google
Hi Cody. You should always expect properly prepared, quality food and we’re disappointed this was not the case for you. If you’d like follow-up from a representative, please visit https://deltaco.com/contactus
Employee was rude, threw debit card, and refused to provide service.
Business reply on Google
Hi Brandon, we're disappointed to hear about your experience. You should always expect excellent service from our team. Please reach out to us at https://deltaco.com/contactus if you'd like follow-up from a representative. Thank you.
excessive wait time in the drive through for a mobile order
Business reply on Google
Hi Emily, we are sorry we kept you waiting for your order. We hope to make things right the next time. Please reach out to us at http://deltaco.com/contactus if you'd like follow-up from our team.
incorrect billing for order and food caused illness
Business reply on Google
Hi Jennifer. Thanks for reaching out to us here at Del Taco. We take your safety very seriously. Please contact us at https://deltaco.com/contactus so we can gather more details and take immediate action.
Long wait times, poor food quality, and subsequent food poisoning.
Long wait times, locked doors, and cold food served by staff.