Del Taco
🍽️ Restaurants · Medford
total experiences
replied on google
Most reported issues
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Experiences
Employee rushed customer and included incorrect meat in a cheese quesadilla.
Business reply on Google
Hi Erin. We should be operating well from order to pick-up window and are disappointed to hear this was not your experience. Please visit https://deltaco.com/contactus if you’d like follow-up. Thank you.
The taco special quality was poor.
Business reply on Google
We’re disappointed we let you down, Roger. Please visit us at https://deltaco.com/contactus if you’d like a representative to follow-up.
The restaurant provided the incorrect food item for the order.
Business reply on Google
Hi Christina, this is disappointing to hear. It is important that we get your order right. Please send us more information at http://deltaco.com/contactus so we can follow up with you and this location directly.
Poor customer service and low quality food during the night shift.
Business reply on Google
Hi Rigoberto, we're disappointed to hear about your experience. You should always expect excellent service from our team. Please reach out to us at https://deltaco.com/contactus if you'd like follow-up from a representative. Thank you.
Staff were untrained and the food order was incorrect.
Business reply on Google
Hi Rachel, we're disappointed to hear about your experience. You should always expect excellent service from our team. Please reach out to us at https://deltaco.com/contactus if you'd like follow-up from a representative. Thank you.
Excessive drive-thru wait time resulted in no service.
Business reply on Google
Hi Ben, we are sorry we kept you waiting for your order. We hope to make things right the next time. Please reach out to us at http://deltaco.com/contactus if you'd like follow-up from our team.
The food quality was poor and tasted unpleasant.
Business reply on Google
Hi Chance. You should always expect properly prepared, quality food and we’re disappointed this was not the case for you. If you’d like follow-up from a representative, please visit https://deltaco.com/contactus
The restaurant restrooms and dining area are unsanitary.
Business reply on Google
Hi Richard. Thanks for reaching out to us here at Del Taco. We take food safety and sanitation very seriously. Please contact us at https://deltaco.com/contactus so we can gather more details and take immediate action.
Incomplete order received with burnt food items.
Business reply on Google
We’re disappointed we let you down, Brittany. Please share more details at https://deltaco.com/contactus if you’d like a representative to follow-up.
Manager was verbally abusive and refused to correct an order error.
Business reply on Google
Hi Rebecca, we're disappointed to hear about your experience. You should always expect excellent service from our team. Please reach out to us at https://deltaco.com/contactus if you'd like follow-up from a representative. Thank you.
employee refused to take order at the drive-thru window
Business reply on Google
Hi Nicholas, we're sorry for the inconvenience. Our hours of operation should always be clear and abided by. We are looking into this and appreciate your feedback.
Incorrect billing and failure to provide ordered food items
Business reply on Google
Hi there, we are sorry we kept you waiting for your order. We hope to make things right the next time. Please reach out to us at http://deltaco.com/contactus if you'd like follow-up from our team.
Staff refused to take order and denied request for manager information
Business reply on Google
Hi Adrienne, we're disappointed to hear about your experience. You should always expect excellent service from our team. Please reach out to us at https://deltaco.com/contactus if you'd like follow-up from a representative. Thank you.
The food quality was poor and the order was incomplete.
Business reply on Google
Hi Rudy, this is disappointing to hear. It is important that we get your order right. Please send us more information at http://deltaco.com/contactus so we can follow up with you and this location directly.
Inaccurate order fulfillment and poor customer service at the drive-thru.
Business reply on Google
Hi Terrence, this is disappointing to hear. It is important that we get your order right. Please send us more information at http://deltaco.com/contactus so we can follow up with you and this location directly.
The restaurant has a cockroach infestation and poor management.
Business reply on Google
Hi Ulrich. Thanks for reaching out to us here at Del Taco. We take your safety very seriously. Please contact us at https://deltaco.com/contactus so we can gather more details and take immediate action.
takeaway order was missing items with inadequate resolution offered
Business reply on Google
Hi there, this is disappointing to hear. It is important that we get your order right. Please send us more information at http://deltaco.com/contactus so we can follow up with you and this location directly.
incorrect order items provided and management refused to resolve the issue
Staff served cold shredded cheese instead of melted queso on fries.
Poor food quality and improper packaging of order