Denny's Restaurant
🍽️ Restaurants · Aurora
total experiences
replied on google
Most reported issues
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Experiences
Staff ignored table and provided discriminatory service based on customer background.
Business reply on Google
Hello, We sincerely apologize for the disappointing experience you and your family had during your recent visit. It is deeply concerning to hear about the delays and the way you felt treated, and we assure you that this is not reflective of our values. Your feedback is crucial, and we will thoroughly investigate this matter to ensure that all guests receive fair and respectful service. Thank you for bringing this to our attention. Best, Denny's
Manager failed to answer phone calls for a takeout order.
Business reply on Google
Hi Jerry, thank you for sharing your feedback. Customer service is our top priority. We'll share your feedback with our team and hope you give us another chance. Thank you for choosing Denny's.
Manager refused refund and exhibited discriminatory behavior toward customer
delivery order was not prepared and staff did not answer calls
Staff forgot a food order and the manager was inattentive.
dirty tables and floors with poor service and delayed food delivery
Excessive wait times for seating, drinks, and order taking.
Business reply on Google
Hello, Thank you for sharing your experience with us. I sincerely apologize for the long wait times and the service you encountered during your visit. Your feedback is invaluable in helping us improve our service, and we will address this issue with our team. We hope you might consider giving us another chance in the future. Best, Denny's
Long wait times and poorly prepared food served at the restaurant.
Business reply on Google
Hello Steph, Thank you for sharing your experience with us. I apologize for the long wait times and the issues with your meal, especially since you've been a frequent visitor. Your feedback is invaluable, and we will use it to improve our service. Best, Denny's
The manager provided disrespectful and unacceptable customer service.
Business reply on Google
Hello Mario Varela,I'm truly sorry to hear about your recent experience. It's concerning to learn that the service you received from our front desk did not meet your expectations. We strive to provide respectful and helpful service to all our customers, and it seems we fell short in this instance. Your feedback is invaluable, and we will address this issue to prevent it from happening again. Thank you for bringing this to our attention.
Poor food quality and unprofessional staff behavior during curbside pickup
Staff refused to take a phone order due to understaffing
Waitress ignored customer for several minutes while performing other tasks
Missing food items and poor quality meal delivered by restaurant
The restaurant premises and service equipment were unsanitary.
Incorrect food quality, missing items, and unfulfilled refund request.
long wait times and unprofessional staff behavior
Discriminatory seating practices and serving raw, incorrect food items.