Denny's Restaurant
🍽️ Restaurants · Las Vegas
total experiences
replied on google
Most reported issues
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Experiences
Customer did not receive a promised refund for a missing item.
Business reply on Google
This is disappointing to hear, Mike. Every order should be on point, and we’re sorry this wasn’t the case. Please reach out to us at www.dennys.com/contact-us so we can make this right.
Manager failed to assist customers and provided poor service
Business reply on Google
Hi Tiffany, thank you for sharing your feedback. Customer service is our top priority. We'll share your feedback with our team and hope you give us another chance. Thank you for choosing Denny's.
Staff refused to honor a promised replacement for a ruined dessert.
Business reply on Google
We are disappointed to hear about this, Anna. This is not the quality of food we want to serve, and we appreciate that you’ve brought this to our attention. Please reach out to us at www.dennys.com/contact-us if you’d like follow-up from a representative.
Incorrect order fulfillment and failure to provide promised side dish
Business reply on Google
Hello William, we’re sorry to hear about your experience. This isn’t the standard we aim for at Denny’s. Your feedback has been passed along to our team so we can address it. We’d welcome the chance to discuss this further. Please reach out at www.dennys.com/contact-us with any additional details.
excessive wait times for water and lack of staff attention
Business reply on Google
Thank you for sharing your feedback. Customer service is our top priority. We'll share your feedback with our team and hope you give us another chance. Thank you for choosing Denny's.
The waiter provided poor service and displayed an unfriendly attitude.
Business reply on Google
Hi Gerald, thank you for sharing your feedback. Customer service is our top priority. We'll share your feedback with our team and hope you give us another chance. Thank you for choosing Denny's.
The restaurant replaced a unique cafe with a generic chain.
Business reply on Google
Hello Andres, Thank you for sharing your heartfelt feedback. We are truly sorry to hear about your disappointment with the changes at Arizona Charlie's. Your memories of the Sourdough Cafe and its unique atmosphere are clearly cherished, and we understand the impact this change has had on your experience. We value your input and will certainly reflect on your comments to improve our offerings and ambiance. Best, Denny's
Staff lacked knowledge of menu and tablet operation
Business reply on Google
Hi there, thank you for sharing your feedback. Customer service is our top priority. We'll share your feedback with our team and hope you give us another chance. Thank you for choosing Denny's.
The restaurant was unclean and the customer was overcharged.
Business reply on Google
Hello Kentrell, I'm truly sorry to hear about your disappointing experience. We strive to provide a clean environment and fair pricing, and it's concerning to learn we fell short. Your feedback is invaluable, and we will address these issues to improve our service. Best, Denny's
The food was undercooked and the service was poor.
Business reply on Google
Hello Ethan, I'm truly sorry to hear about your disappointing experience with us. It’s concerning to know that the food and service did not meet your expectations. Your feedback is invaluable, and we will address these issues to improve our quality. Please accept our apologies for the inconvenience. Best, Denny's