Denny's Restaurant
🍽️ Restaurants · Milwaukee
total experiences
replied on google
Most reported issues
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Experiences
staff were fighting and behaving unprofessionally in the dining area
Business reply on Google
Hello Amanda, Thank you for bringing this concerning experience to our attention. We sincerely apologize for the unprofessional behavior you encountered during your visit to our restaurant. Your feedback is crucial, and we are committed to addressing these issues promptly to ensure a more respectful and orderly environment for all our guests. Feel free to contact us at Email guestfeedback@dennys.com Best, Denny's
Long wait time and failure to take order
Business reply on Google
Hello, We sincerely apologize for the frustrating experience you had with us. It is disappointing to hear about the delay and oversight in service, and we understand how this impacted your visit. Your feedback is invaluable, and we are committed to addressing these issues to improve our service. Please feel free to reach out directly so we can make this right. Best, Denny's
Slow service and unprofessional staff behavior in the kitchen area.
Business reply on Google
Hello Lexi, Thank you for bringing this to our attention. We sincerely apologize for the delays and the disturbance you experienced during your visit. Your feedback is invaluable, and we will address these issues to improve our service. We hope to have the opportunity to provide you with a better experience in the future. Feel free to contact us Email guestfeedback@dennys.com Best, Denny's
Poor service, long wait times, and unprofessional staff behavior.
Business reply on Google
Hello, Thank you for sharing your experience with us. I am truly sorry to hear about the disappointing service you encountered during your visit. Your feedback is invaluable, and we will address these issues with our team to ensure improvements are made. We hope to have the opportunity to provide you with a much better experience in the future. Best, Denny's
Small portion sizes and poor quality of food items received.
Business reply on Google
Hello JayAmanda, I am truly sorry to hear about your recent experience with your order, and I apologize for the disappointment it caused. Your feedback is invaluable, and we are committed to addressing these issues to improve our service. Please know that your experience is not reflective of our standards, and we hope to have the opportunity to make it right for you in the future. Best, Denny's
Slow service and unprofessional staff behavior caused a poor dining experience.
Business reply on Google
Hello Karla, Thank you for sharing your detailed feedback with us. I sincerely apologize for the disappointing experience you had, including the slow service and unprofessional behavior of our staff. Your insights are invaluable, and we will address these issues to improve our service and ensure a more pleasant dining atmosphere. We hope you might consider giving us another chance in the future. Best, Denny's
The food was cold and poorly prepared.
Business reply on Google
Hello, Thank you for sharing your experience. I'm truly sorry to hear about the issues with your meal and the environment. Your feedback is important to us, and we will use it to improve our service and ensure a better experience in the future. Best, Denny's
Nighttime staff are slow, rude, and unorganized.
Business reply on Google
Hello Elber, Thank you for sharing your experience with us. I'm truly sorry to hear about the issues you encountered with our nighttime staff. We appreciate your feedback as it helps us make necessary improvements. Please know that we are taking your comments seriously and will work on enhancing our service. Best, Denny's
Staff are frequently absent and rude to customers.
Business reply on Google
Hello Andre, I'm truly sorry to hear about your disappointing experience with our service. We appreciate your feedback and will address these issues with our team to ensure improvements. Your experience is important to us, and we hope to provide you with a better experience in the future. Best, Denny's
The brisket sandwich served was burnt and inedible.
discount was not applied to the full breakfast order
Business reply on Google
Hello Kristine Osielski,I'm truly sorry to hear about your disappointing experience with us. It sounds like there was some confusion regarding the discount application, and I understand how frustrating that can be, especially when you've spent a significant amount on your meal. Your feedback is important, and we'll use it to ensure more clarity in our promotions so this doesn't occur in the future. We hope you might reconsider giving us another chance to provide you with a better experience.
staff failed to greet or serve customers in a timely manner
Business reply on Google
Hello Francisco Pulido,I'm truly sorry to hear about your disappointing experience during your recent visit. It sounds like the service fell far short of expectations, and I can understand how frustrating it must have been to wait so long without any attention. Your feedback highlights important areas for improvement, and I appreciate you bringing this to our attention.If you could provide time you were in to help us pin point proper follow up would be greatly appreciated. We strive to provide a welcoming and efficient service, and it's clear we missed the mark. Thank you for your honest review, and I hope we can do better in the future.
customer charged for food that was never delivered
Incomplete order, cold food, and undercooked hotcakes served.
Business reply on Google
Lourdes I am terribly sorry we disappointed 😞. If you care to share the date & time of your visit and your server name or description so we can follow up accordingly please reach out via our Guest Contact page at www.theroadinc.com. I do hope you will accept my apology and consider returning again soon. Thank you. -TG
waiter had poor attitude and served cold coffee with long wait
Business reply on Google
Coda we are very sorry we disappointed. We will use the information you provided to help us improve and hope you will give us the opportunity to serve you again soon. Thank you. -TG
Foreign object in food caused choking and order was incomplete.
Staff provided incorrect orders and refused to apply a valid discount.
Business reply on Google
We are terribly sorry about this. We will use the information you provided to help us improve and hope you will consider visiting us again. Thank you.
Understaffed service and poor food quality due to lack of dishes.
Business reply on Google
We are very sorry we disappointed. We will use the information you provided to help us improve. We appreciate your business and hope to see you again soon.
Slow service, cold food, and poor restaurant cleanliness.
Business reply on Google
We are very sorry we disappointed. We will use the information you provided to help us improve. We appreciate your business and hope to see you again soon.