Denny's Restaurant
🍽️ Restaurants · Ocean City
total experiences
replied on google
Most reported issues
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Experiences
staff ignored customers and prioritized socializing over seating guests
Business reply on Google
Hello Jonathan, we're sorry to hear about your experience. You should always expect excellent service from our team. We'd like to look into this further. Please reach out to us at www.dennys.com/contact-us with specific details so we can get in touch with you to resolve this.
Staff refused to clean a dirty table for the customer.
Business reply on Google
We're sorry your experience didn’t meet our usual standards. A clean diner is a happy diner, and we’ll address this with our crew immediately. Thanks for calling it out. Please stop by again for a spotless experience.
The food served was undercooked, dry, and of poor quality.
Business reply on Google
Hi Derrick, thank you for sharing your feedback. We’re sorry your meal didn’t arrive as expected. At Denny’s, we aim to serve food at its best with friendly service, and we hope you’ll give us another chance to provide a better experience next time.
Staff ignored customers and failed to provide promised seating
Business reply on Google
Hello there, we're sorry to hear about your experience. You should always expect excellent service from our team without delays. We'd like to look into this further. Please reach out to us at www.dennys.com/contact-us with specific details so we can get in touch with you to resolve this.
Poor food quality and slow, disrespectful service from staff.
Business reply on Google
Hello Megan, we're sorry to hear about your experience. You should always expect excellent service with great food from our team. We'd like to look into this further. Please reach out to us at www.dennys.com/contact-us with specific details so we can get in touch with you to resolve this.
staff ignored customers and failed to provide service for twenty minutes
Business reply on Google
Hi Zoe, we're sorry we kept you waiting. We strive to get you seated and fed quickly, and it’s clear we missed the mark. We'll share your feedback with the team so we can speed things up. Hope you’ll give us another shot soon!
Waiter was inattentive and unresponsive to a spill.
Business reply on Google
Hello Mandi, thank you for sharing your feedback. At Denny’s, we strive to deliver a consistently excellent experience for every guest. Your comments have been shared with our team to support ongoing improvements. We appreciate your input and look forward to welcoming you back soon.
Staff displayed a hostile attitude toward a large group of customers.
Staff displayed unprofessional behavior and poor attitude toward customers.
Long wait times and lack of attentive table service.
Waitstaff was rude and repeatedly made errors with the food order.
Staff ignored customers to socialize, resulting in extremely slow service.
Incorrect order items and poor customer service response
Server refused to modify order and denied a refund request.
Dirty restaurant with poor food quality and incomplete service orders.
Long wait times, incorrect order, billing errors, and dirty dining area.
Inattentive staff and incorrect food orders caused a poor dining experience.
Dirty floors, long wait times, and unprofessional staff behavior.