Denny's Restaurant
🍽️ Restaurants · Phoenix
total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times for drinks and cold food served
Business reply on Google
Hello Chris, Thank you for sharing your experience. We sincerely apologize for the delays and the quality of your meal. Your feedback is crucial in helping us improve our service. We hope to have the opportunity to make it right on your next visit. Best, Denny's
Staff ignored allergy warning resulting in an allergic reaction
Business reply on Google
Hello Kaylynn, We are truly sorry to hear about your recent experience and the distress it caused. Your safety and satisfaction are our top priorities, and it is concerning to learn that your allergy was not handled with the utmost care. We appreciate your feedback and will address this with our team to prevent such incidents in the future. Best, Denny's
The restaurant served coffee in a cup with lipstick stains.
Business reply on Google
Hello Gabriel, Thank you for bringing this to our attention. We sincerely apologize for the oversight with your coffee cup and the inconvenience it caused. Your feedback is invaluable, and we will ensure our team addresses this issue to improve our service quality. Best, Denny's
Excessive wait times and poor service from staff.
Business reply on Google
Hello Liz, we're sorry to hear about your experience. You should always expect excellent service with hot food from our team. We'd like to look into this further. Please reach out to us at www.dennys.com/contact-us with specific details so we can get in touch with you to resolve this.
Long wait times and rude service from staff member
Business reply on Google
Hello Gustavo, I'm truly sorry to hear about your disappointing experience and the long wait you endured. It's concerning to hear about the service you received, and I apologize for the rudeness you encountered. Your feedback is crucial, and we will address these issues to improve our service. Best, Denny's
The food was overcooked and the service was slow and disorganized.
Business reply on Google
Hello Chuy, we're sorry to hear about your experience. You should always expect excellent service with great food from our team. We'd like to look into this further. Please reach out to us at www.dennys.com/contact-us with specific details so we can get in touch with you to resolve this.
Waitress made a disrespectful comment to the customer
Business reply on Google
Hello, Thank you for bringing this to our attention. We sincerely apologize for the disrespectful interaction your fiancé experienced, which does not reflect our standards. Your feedback is invaluable in helping us improve our service, and we will address this with our team. We hope to provide a better experience in the future. Best, Denny's
Staff ignored customer and provided discriminatory service
Business reply on Google
Hello, Thank you for sharing your experience with us. I am truly sorry to hear about the way you were treated during your visit. We strive to provide respectful and attentive service to all our guests, and your feedback is invaluable in helping us address and improve our service standards. Please accept our sincerest apologies for the inconvenience you faced. Best, Denny's
The customer felt the price of the breakfast was too high.
Business reply on Google
Hello Jose, Thank you for sharing your experience with us. I apologize for any disappointment regarding the pricing of your breakfast. Your feedback is valuable in helping us evaluate and improve our offerings. We appreciate your input and hope to provide a better experience in the future. Best, Denny's
Staff refused menu modifications and served overcooked food.
Business reply on Google
Hello Brooke, Thank you for sharing your experience with us. I'm truly sorry to hear about the disappointing service and the issue with your sampler order. Your feedback is invaluable, and we'll use it to improve our service and menu flexibility. We hope to have the opportunity to serve you better in the future. I would like to ask you to come back in so i can make it right for you! My name is Brittany Harkins i am one of the managers here. My number is 602-973-7716. I look forward to making this right for you. Best, Denny's
Poor customer service and low quality food preparation.
Business reply on Google
Hello Madeline, Thank you for sharing your experience with us. I am truly sorry for the lack of service and the quality of food you encountered during your visit. Your feedback is invaluable, and we will address these concerns to improve our service and ensure a better experience for our guests. Best, Denny's
staff failed to acknowledge or serve customers for ten minutes
Business reply on Google
Hello Kimberly, I'm truly sorry to hear about your disappointing experience with us. It’s concerning that you were not acknowledged promptly and received no service despite being the only customers. Your feedback is essential in helping us improve our service, and we will address this issue with our team to ensure it doesn't happen again. Best, Denny's
The chicken sandwich and fries were poor quality and poorly prepared.
Business reply on Google
Ginger, my name is Maria Silva I am one of the managers from the Dennys at 35th ave and Bethany home rd. I want to apologize for you recent experience with us. I would like to invite you back for two meals on us. Please feel free to call me at 602-973-7716. I would like to talk about your recent experience with us, and how we could have made your visit a five star review. Maria Silva RM
Staff refused to cancel order for unavailable food items
Business reply on Google
Gabriel this is Maria Silva from Dennys at 35th ave and bethany home rd. We want to apologize to with your recent experience with us. I would like to invite you back for two meals on us. Please call me at 602-973-7716
Incorrect order, long wait times, and poor staff professionalism.
Business reply on Google
I apologize for your recent experience with Dennys. I have refunded your order . Please call me with any questions. 602-973-7716 Maria Silva RM
Long wait times and poor quality food served at the restaurant.
Business reply on Google
I am sorry for your recent dining experience at Dennys. I will talk to my staff about your recent experience with us. I would like to invite you back for a free meal. Please call me back with any concerns or questions you may have. Maria Silva Restaurant Manager 602-973-7716
restaurant refused refund and provided incomplete food order
The restaurant had an unbearable foul odor throughout the dining area.