Denny's Restaurant
🍽️ Restaurants · St. George
total experiences
replied on google
Most reported issues
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Experiences
Server exhibited hostile and impatient behavior toward a young child.
Business reply on Google
Hello Stasia, Thank you for bringing this serious matter to our attention. We sincerely apologize for the distressing experience you and your daughter encountered at our St. George location. This behavior is not reflective of our values, and we assure you that your concerns will be thoroughly reviewed by our corporate and regional management teams to ensure appropriate actions are taken. The Denny's Team
Food served with plastic packaging and improperly cooked steak
Business reply on Google
Hello Sarah, We really appreciate your feedback and sincerely apologize for the oversight with your boyfriend's burger. Thank you for allowing us to remove it from the check. Your experience does not reflect our standards, and we appreciate you bringing this to our attention. We are committed to improving our service and hope you might reconsider visiting us in the future. Thank you for your time and have a beautiful day. The Denny's Team
Staff member was rude and refused to seat customer at clean table.
Business reply on Google
Hello Peggy, Thank you for sharing your experience with us. I am truly sorry to hear about the service you encountered at our St. George location. Your feedback is invaluable, and we will address this situation to ensure it does not happen again. We hope to have the opportunity to provide you with a better experience in the future. The Denny's Team
Staff ignored specific dietary restrictions and meal modification requests.
Business reply on Google
Hi Maia. Thank you for your feedback. We take food safety and sanitation very seriously and would like to investigate this further. Please reach out to us at www.dennys.com/contact-us
The brisket was tough and the chicken was overly salty.
Business reply on Google
Hello Isaac, Thank you for sharing your feedback with us. I'm truly sorry to hear about the issues with the brisket and chicken you experienced during your visit. Your comments are invaluable in helping us improve our menu and service. We hope to have the opportunity to provide you with a better experience in the future. The Denny's Team
waitress failed to provide drinks and ignored customers for twenty-five minutes
Business reply on Google
Hello Eric, Thank you for sharing your experience with us. We are deeply sorry to hear about the disappointing service you received during your visit. Would we be able to ask for assistance? Since google does not ask date and time of visit, would you please email us so we can address the staff that was here. Our email is Dennys7053@gmail.com. We greatly appreciate your help with this matter so we can correct this action and hope you will consider giving us another chance to provide you with a better experience. Thank you for your time. Have a beautiful Monday. The Denny's Team :)
Poor service, undercooked food, and incomplete order fulfillment.
Business reply on Google
Good morning Aaron. Happy Tuesday! Thank you for sharing your experience with us. We're truly sorry to hear about the issues you encountered with the service and food during your visit. If you could email us, Dennys7053@gmail.com, with date and time so we can pinpoint your visit, we will use it to improve our standards and ensure a better experience for all our guests. We also would like to make sure you are taken care of. This is not our standard of customer service and we would like the opportunity to make it right. Thank you for all your help. Denny's 1000 East Saint George :)
Long wait times and poor food quality at Denny's.
Business reply on Google
Hello Blanca, Thank you for sharing your detailed feedback about your recent visit to our location. I am truly sorry to hear about the long wait and the quality of the food you received, as well as the disappointing service. Your experience does not reflect our standards, and we will use your feedback to improve our service and food quality. We appreciate your input and sincerely apologize for the inconvenience caused. The Denny's Team
Long wait times and cold food served at the restaurant.
Business reply on Google
Hello Andrew, I am truly sorry to hear about your disappointing experiences with us, especially the long wait times and the quality of your meals. Your feedback is invaluable and will help us improve our service. We hope to have the chance to make things right for you, if you could take the time to send an email to dennys7053@gmail.com, with the date and time of your visit we would greatly appreciate it. Thank you, The Denny's team.
misleading business listings for virtual restaurant brands
Business reply on Google
Hello Cody, I'm truly sorry to hear about your experience and the confusion caused by our listings. We strive to provide transparency and quality, and your feedback is invaluable in helping us improve. Please accept our sincere apologies for any inconvenience this has caused. The Denny's Team
Long wait time and missing items in takeout order
Business reply on Google
Hello Ilya, I am truly sorry to hear about your disappointing experience with our takeout service. It's unacceptable that your order was incomplete and delayed, and I apologize for the inconvenience caused. Your feedback is invaluable, and we will use it to improve our service quality. Thank you for bringing this to our attention. We value your business and hope you will give us another chance to provide you and your family with a positive experience. The Denny's Team
The food was burnt and the order was missing ingredients.
Business reply on Google
Hello Afsana, Thank you for bringing this to our attention. We are truly sorry to hear about the issues with your recent order, including the burnt Smokehouse Skillet and the missing chicken in your husband's Crazy Spicy Skillet. Your feedback is invaluable, and we have reviewed this incident with staff to improve our service. Please accept our apologies for the inconvenience, and we hope we have made this right. If you have further questions, please call us at 435-673-4908. Have a beautiful Sunday. Thank you, The Denny's Team :)
Server ignored customers to socialize outside the restaurant.
Business reply on Google
Hello Adrian Sanchez Garcia,I'm truly sorry to hear about your disappointing experiences with us. It’s concerning to learn about the service issues you've described, particularly with the delay and the behavior of the server. This is certainly not the standard we strive to uphold. We appreciate your feedback and will address these matters to improve our service. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future. The Denny's Team
Staff could not honor advertised promotion due to manager absence
Business reply on Google
Hi Sarah,Thank you for sharing your experience with us. We're truly sorry to hear about the inconvenience you faced during your visit. Please know our Kids Eat Free promotion is automatic and does not require a manager for this deal. It's available every Tuesday 4 pm-10 pm. You will receive 1 free kids meal when you purchase 1 regular priced menu entree (excludes value menu) Your feedback is invaluable. We appreciate your patience and understanding, and we hope to provide a better experience next time. Best regards, The Denny's Team :)
poor service, questionable staff hygiene, and subpar food quality
Business reply on Google
Hello Brady,I'm truly sorry to hear about your disappointing experience at Denny's. It's unfortunate that the service and food did not meet your expectations, especially after such a long time since your last visit. We strive to provide a pleasant dining experience and it seems we fell short during your visit. Your feedback about the service, cleanliness, and food quality is invaluable and will be used to help improve our standards. Thank you for bringing these issues to our attention. Best regards. The Denny's Team :)
slow service, staff arguing, and poorly prepared food items
Business reply on Google
Happy Wednesday Robert. Thank you for taking your time to leave us this review. We have addressed and corrected these issues with our staff. At Denny's, we strive to provide great customer service and would like another opportunity to show you. Thank you for your time. The Denny's Team :)
Excessive wait time for food service at the restaurant.
Business reply on Google
Good morning Bobby. We are very sad to see this review. As you know, it's important to us to provide amazing guest experiences and we know during your visit we fell short so we took action in comping meals to make this right. Please accept our apology for failing to provide a great guest experience we were hoping for.
Restaurant refused to seat a group of five due to understaffing
Business reply on Google
Hi Charise. Thank you for dining with us and I would like to apologize for your recent experience. We are diligently trying to get fully staffed. Not trying to make any excuses as there are none for this. We hope that in the future you will reconsider and give us another chance. Your review is very much appreciated. The Denny's Team :)
The steak was overcooked and the server was inattentive.
Business reply on Google
Hello Troy. We would like to apologize for the meal. At Denny's, we strive to provide great customer service and are more than happy to recook any meal that is incorrect. Guest satisfaction is #1 here! Thank you for your time. The Denny's Team :)
The food was poorly prepared and the manager was unprofessional.
Business reply on Google
i am very sorry for your experience i hope that you come back so we can make this right