Denny's Restaurant
🍽️ Restaurants · Washington
total experiences
replied on google
Most reported issues
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Experiences
The food served was cold and lacked sufficient condiments.
Business reply on Google
Hello, Thank you for sharing your feedback. We apologize for the inconvenience you experienced with your meal, including the lack of dip and the temperature of the food. Your comments are important to us and will help us improve our service. Best, Denny's
waiter failed to take order after thirty minutes of waiting
Business reply on Google
Hello Jasmine, We sincerely apologize for the inconvenience you and your fiancé experienced during your visit. It is disappointing to hear about the delay in service and the lack of attention from our staff. Your feedback is invaluable in helping us improve our service, and we will address this issue with our team promptly. We hope you will give us another chance to provide you with a better experience in the future. Best, Denny's
staff failed to acknowledge or serve the customer for a long time
Business reply on Google
Hello there, we're sorry to hear about your experience. You should always expect excellent service from our team. We'd like to look into this further. Please reach out to us at www.dennys.com/contact-us with specific details so we can get in touch with you to resolve this.
The service provided was unprofessional and poor.
Business reply on Google
Hello Neicey, I'm truly sorry to hear about your disappointing experience this morning. We strive to provide excellent service, and it's clear we fell short. Your feedback is invaluable, and we'll use it to make improvements. Please accept our sincere apologies for the inconvenience. Best, Denny's
staff failed to provide service and the mobile app malfunctioned
Business reply on Google
Hello Mary, Thank you for sharing your experience with us. I'm truly sorry to hear about the lack of service and the issues you faced with the app during your visit to our D.C. location. Your feedback is invaluable in helping us improve our service and ensure such situations are addressed. We hope you'll give us another chance to provide you with the quality experience you deserve. Best, Denny's
Employee followed customer to their car due to false theft suspicion.
The food served was stale and had an unpalatable texture.
Fingernail found cooked inside a pancake served at the restaurant.
Unsanitary kitchen practices and unprofessional management behavior
Server provided poor service and failed to provide necessary dining utensils.
Staff members were vaping in the bathroom and provided poor service.
Slow service, disorganized staff, and poorly prepared undercooked food.
Customer waited twenty-five minutes without being served by staff.
excessive wait times and dirty glassware provided by staff
Incorrect order, poor service, and lack of COVID-19 safety precautions.
Poor management and unenthusiastic service from the staff
Staff provided slow service and exhibited discriminatory behavior.
The restaurant served an improperly cooked steak and reused the same item.
Cold food, slow service, and unhelpful management.