DICK'S Sporting Goods

broken motorized cart and lack of staff assistance

Manager was unhelpful and indifferent to a customer injury

employees refused to provide assistance to a customer

The golf section is disorganized and customer service is poor.

The store was messy with merchandise scattered on the floor.

Unhelpful staff and poor customer service throughout the store.

Staff provided poor customer service and displayed a negative attitude.

manager refused to exchange a defective tent without a receipt

Item sold while out of stock with poor communication and refund process

Item marked available for pickup was out of stock upon arrival

Store charges for glove steaming and staff lacks product knowledge.

Unexpected charge for glove steaming service

Long wait time and poor customer service from shoe department staff.

defective merchandise and poor customer service during store pickup

Staff were understaffed and unhelpful in the apparel department.

Staff racially profiled customers and unnecessarily involved law enforcement.

Long wait times and unhelpful staff during checkout

staff failed to assist with product sizing or provide measuring tools

Store policy requires multiple in-person visits to schedule installation services.