Digital Home Designs
💻 Tech Services · Columbus
total experiences
replied on google
Most reported issues
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Experiences
Business refused to perform the requested ethernet installation project.
Project remains incomplete with overcharging and poor customer service.
Business reply on Google
Pitor - I am sorry that our service did not live up to your expectations. That is not what we strive for and would love to make things right for you. I'll be giving you a call today to take care of any loose ends on the installation.
Sales representative refused to provide a quote for a small project.
Business reply on Google
I’m sorry to hear of your experience and the miscommunication with the sales rep you spoke with. We’d love to have a conversation with you to get you the information you are requesting. Please feel free to email info@dhdpros.com or give us another call at your convenience.
Company erased footage and blocked owner access at spouse's request.
Business reply on Google
Candice, unfortunately we are not aware of any happenings, information, or the reasoning behind client requests for instructions on a product when they call in for support. As custom electronics installers we have a responsibility to support and instruct our clients on how to use their products they purchase from us. We did not, and would not ask “why?” when a customer asks us how to do something on a product we sold them. It would not be our place to question any customers reasoning for wanting support or asking for help with a product we provide. We are very sorry that you are hurt and feel as though we knowingly aided in the situation you described and hope you understand our position on customer support and requests.