Disc Replay Indy East
💻 Tech Services · Indianapolis
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff refused to process trade-in items five minutes before closing.
Business reply on Google
Hi Andrew, it sounds like based on the amount of items you brought in we would not have been able to finish your items before we closed for the evening. We don't normally encourage items to be left overnight, but an exception could and should have been made. If you have any questions, feel free to call the store at 317-895-8915 and ask for Ben. Have a great day.
The store offers low buyback prices for used items.
Business reply on Google
Thanks for the feedback Sean, our intention is to never make someone feel like they got ripped off. Just to be transparent here, we pay 25 cents for most DVDs and sell most DVDs for $2 a piece. We try to explain this up front so that customers know what to expect, and it appears we may have missed the mark on this. You are never obligated to sell your items if you are dissatisfied with our offer. Have a great day.
Staff member insulted customer during a trade negotiation.
Business reply on Google
Hi Joshua, I apologize for your poor experience and tried to get all the details from the employee and those who were there. I know you guys loved going through the bulk bins and you and I occasionally talked about cards you had and what they were worth. I would never allow anyone on my staff to talk to any customers in the way that you describe, so your experience is especially disturbing. I know this response is very late, but if you ever decide to give us another chance, please give us a call at 317-895-8915 and ask for Ben. Have a great day.
Inconsistent identification requirements for store transactions
Business reply on Google
Hello, After reviewing your transaction from 2/3, it appears you did use a physical ID (passport) to sell to us. We apologize for any misunderstanding.
Store refused a cash refund for a defective game.
Business reply on Google
Hi Jewel, I apologize for your poor experience. As far as our return policy goes, what you were told was correct, however there are times where exceptions need to be made and we should have done that for you. From what I understand, this transaction took place a few months ago, I hope you decide to give us another chance so that we can make it right!
multiple defective consoles sold and poor customer service experience
Store unable to process device trade-ins due to outdated equipment
Business reply on Google
Hi Izzy, I believe this review was left for the wrong location. Please give us a call at 317-895-8915 and ask for the Store Manager so that we can hopefully help resolve this issue! Thanks!
Staff allegedly stole money from a child during a transaction.
Business reply on Google
Hello, After speaking to both of the managers and reviewing security footage, I can unequivocally say that this is not what happened. What happened was the following: Your brother came in to purchase a controller, but did not have enough money to purchase the controller. He then left to go get more money and came back about 5 minutes later asking where his $20 was. He did not hand us a $20 bill initially, he handed us a single $1 bill and $8.25 worth of quarters. He did not bring any more money with him when he came back the second time. There were however, two very kind individuals that felt bad for your brother and bought him the controller. I apologize that you felt the need to leave this review, and if you would like to speak to me further, feel free to call us at 317-895-8915 and ask for the store manager. I would be more than happy to discuss this with you. Have a great day!
Purchased a 2ds xl with a broken top screen
Business reply on Google
David, we apologize you had a negative experience with the product you bought from us. Have you reached out to us to make a return. Please give us a call at 317-895-8915 or come on in and we would be more than happy to help.
Long wait time and defective product purchased
Business reply on Google
Hey Joseph! I'm sorry to hear you had such a poor experience. This location is now under new management and we're doing everything we can to improve the customer experience! I hope you give us another chance so we can make it right!
Staff were rude, overpriced items, and damaged a factory sealed game.
Staff provided inaccurate testing results and significantly lowered the trade-in offer.
Staff failed to communicate status and misplaced customer property during trade-in.
excessive wait time for trade-in processing
Staff provided inconsistent information regarding requirements for selling an Apple Watch.
items are not tested before being sold
The store staff failed to answer the phone.
Business reply on Google
Jamie we are so sorry to hear that you did not have a pleasant experience while visiting our store. Was this during business hours or during closed hours. While we always make answering our phones top priority there can be delay in answering if we are assisting other customers in store. While we are in store before or after store operation hours we strive to answer the phones when we can. We again apologize for your experience with our location.
The store sold defective equipment and refuses to provide a refund.
Business reply on Google
Hello Devesha, we want to apologize for the issue you had at our location. If you would like to come in we would be more than happy to make it right for you.
Employee refused to assist customer with retrieving items from display.
excessive wait time for electronics appraisal and poor staff service