Discount Electronics
💻 Tech Services · Austin
total experiences
replied on google
Most reported issues
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Experiences
The purchased computer is defective and return policy is restrictive.
Business reply on Google
Hello there this is the manager at our Parmer Ln store. I’m really sorry to hear about your experience. That’s not the impression we want to leave, and I completely understand how frustrating this must feel. We aim to provide reliable products and stand behind what we sell, so it’s concerning to hear that your computer didn’t meet expectations. I’d really appreciate the opportunity to make this right for you. If you’re open to it, please reach out to me directly so we can review your situation and explore a better solution together. Your feedback is valuable and helps us improve, especially around how we communicate and handle returns. Thank you for bringing this to our attention. I’d like to work toward turning this around for you.
Staff provided incorrect information regarding monitor cables and packaging.
Company refused to reimburse the cost of a replacement laptop battery.
customer lost money due to restrictive return and restocking fee policies
Business reply on Google
Kim, you left a review for s retail store. I don't think you have the right place.
Gaming PC hardware failed repeatedly with poor customer service communication.
Business reply on Google
Craig, Are sure you are talking about Discount Electronics? We don't have a repair shop in North Austin. We have no record of you logging in a repair at any of our locations.
Technicians failed to diagnose computer and falsely claimed parts were broken
Ordered monitor not delivered due to store relocation
Business reply on Google
Zach, I'm sorry we could not get your order out as expected. We were in the process of moving our entire warehouse this week. Please contact me at matt@discountelectronics.com. I'd like the chance to make this right for you. Again, I apologize that we let you down this time. Matt Gustafson General Manager
Staff provided incorrect technical advice regarding laptop monitor compatibility.
Business reply on Google
Macie, I'm sorry the cable didn't work out for you. I'd also like to apologize if we advised you in error. I'd recommend bringing our laptop in so we can get you set up with the right cables. Please contact me directly at matt@discountelectronics.com. I am sure I can resolve this for you to your satisfaction. Matt Gustafson General Manager
Customer received a defective laptop and has not received a refund.
Refurbished laptop failed shortly after the warranty period expired.
Business reply on Google
I'm sorry you are having trouble with the laptop. Our one year warranty does cover hardware for one year. We destroy all data and wipe every hard drive we use in our systems as part of the make ready process. I would like the opportunity to make this right for you. I am confident that I can resolve any issue you are having quickly and to your satisfaction. Please contact me directly at matt@discountelectronics.com. Matt Gustafson General Manager
The business failed to service the computer after one month.
Customer received a defective computer and was denied a refund.
The business sells low-quality used electronic products.
Business reply on Google
I have to disagree with this review. I called the customer as he requested and left him a voicemail explaining that we could take a look at the laptop at our main location. The customer returned my call and the only thing I was able to say is, "Hello, this is Matt, how can I help you?" He then began insulting me, threatened physical assault, and hung up on me before I could respond to him. Discount Electronics does not tolerate threats from customers. The customer is banned from our stores.
Universal adapter damaged laptop and store refused refund or repair
The customer paid more for a monitor than the market price.
Incorrect equipment sold and faulty products with unfair refund policy.
Computer returned dirty, missing screws, and still malfunctioning after repair.
Business reply on Google
Victor, I'm sorry you were not happy with our service. All hardware on your system checked out fine. We recommended reloading Windows, but you declined. If you would like to go forward with the repair, the diagnostic fee you paid will go towards the total. I apologize for handing you back a system that was not wiped down and cleaned. Please contact me at matt@discountelectronics.com and I will make it right.
Defective battery caused significant damage to the computer's resale value.
Business reply on Google
Garrett, I'm sorry we couldn't make an offer on the system. The battery was so swollen that it was bending the top and bottom case of the laptop affecting the touch-pad. Batteries do age out and sometimes expand with continued use damaging the laptop. Unfortunately, sometimes the cost to repair a system just doesn't make good business sense with resale in mind. We appreciate your business and hope you can understand why we were unable to make an offer.
Received defective, damaged laptop with non-functional keys and missing parts.
The business charges significantly higher prices than competitors for identical items.
Business reply on Google
I am sorry to hear that muffi stud. What laptop do we sell for $700? A $70 USB adapter? I feel privileged to receive your two star review, since all your other reviews are 1 star...