Discount Tire
🚗 Auto & Repair · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
Incorrect tire installation caused a dangerous flat tire while driving.
Business reply on Google
Hello Courtney, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00001E89ITYAZ ~Stephen~ Customer Care
Store refused to perform alignment after appointment was scheduled.
Business reply on Google
Hello Trey, Thank you for taking the time to share your recent experience with us. I completely understand your concern regarding this situation, and we take matters like this seriously. I want to assure you that your feedback will be shared with our management team and senior leadership for their review. This way we can take the necessary steps to ensure similar situations do not happen again, and to deliver a better future experience for you. I sincerely hope you will give us another opportunity in the future to earn your trust. If I may be of any further assistance, please don't hesitate to reach out using the contact form linked below. -Jordan- Customer Care https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000017zTDRYA2
Long wait time despite having a scheduled appointment
Business reply on Google
Hello Jeff, I'm truly sorry to hear about your extended wait and the oversight regarding your appointment. Your experience is not reflective of the level of service we strive to provide. Our customer’s time is valuable, and I understand your frustration and apologize for the inconvenience this has caused. I’d be grateful for the opportunity to share this information with our store management team. Would you please follow the link below and provide me with some additional information? We value your business and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000016TFXcYAO Joe Customer Care
Staff damaged hubcaps and failed to provide promised reimbursement for repairs.
Business reply on Google
Hello Jake, I am very sorry to hear about the experience you described here. I would be grateful for the opportunity to look into this further for you. If you could provide me with some additional details by following the link below, I will get started right away. I appreciate the opportunity to assist you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000014fq9VYAQ ~Stephen~ Customer Care
Improper alignment caused vehicle damage and additional repair costs.
Business reply on Google
Hello Toya, The situation you've described is concerning. We take your comments seriously and would like to understand more about your recent experience. Please follow the link below to provide additional details and I will follow up with you. -Jordan- Customer Care https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000012urmMYAQ
Technician damaged vehicle lug bolt, hub, and wheel during tire repair.
Business reply on Google
Hello Sean, The situation you've described is concerning. We take your comments seriously and would like to understand more about your recent experience. Please follow the link below to provide additional details and I will follow up with you. -Jordan- Customer Care https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000yaK2TYAU
Long wait times, ignored calls, and unprofessional management behavior.
Business reply on Google
Thank you for taking the time to provide feedback. I sincerely apologize that your interactions with us have not met the level of service we strive to provide. To better understand your experience and address your concerns, I would appreciate it if you could share further details by completing the form linked below. I am committed to resolving this issue and earning back your business. I hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000vSofNYAS Chandler D, Customer Care
Appointment was not honored by the staff
Business reply on Google
Hello Don, I'm truly sorry to hear about your extended wait and the oversight regarding your appointment. Your experience is not reflective of the level of service we strive to provide. Our customer’s time is valuable, and I understand your frustration and apologize for the inconvenience this has caused. I’d be grateful for the opportunity to look into this further. Would you please follow the link below and provide me with some additional information? We value your business and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000s1XXYYA2 -Kyle- Customer Care
Customer charged for warranty-covered tire replacement despite safety concerns.
Business reply on Google
Hello Patricia, I am very sorry to hear about the experience you described here. I would be grateful for the opportunity to look into this further for you. If you could provide me with some additional details by following the link below, I will get started right away. I appreciate the opportunity to assist you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000lNsRFYA0 Joe Customer Care
Incorrect tire installation caused vehicle vibration and additional repair costs.
Business reply on Google
Hello Alejandro, I would like to begin by expressing my sincere gratitude for taking the time to share your feedback from your recent visit. I sincerely apologize for missing the mark on multiple levels during your service and for the frustration this has caused you. Providing accurate information regarding our products, recommendations, and pricing is critical for our customers to make informed decisions. Clearly, there was opportunity for improvement in our communication with you. If you could please provide some additional information using the link below, I'd like the opportunity to learn more about your visit and get these concerns further addressed. https://bit.ly/ATDTR2C I look forward to hearing from you soon. Gerry Customer Care
staff ignored customer waiting for tire air service
Business reply on Google
I am very sorry about your air check experience at our Tryon Street location. The situation you described is not reflective of the level of service we strive to provide and I will forward your comments to the the store manager for review so that we can improve our processes to prevent situations like this from happening again in the future. If you would like someone reach out to you regarding your visit, just click on the following link to provide your contact information, https://discountti.re/SherryDTGGL. Thank you for bringing this to our attention, have a wonderful weekend and look forward to hearing from you.
Technicians failed to identify and repair flat tires during appointment.
Business reply on Google
We apologize for the delay in our response and for your experience at our store. I will be letting our store management team know of your comments. Please go to this link (https://discountti.re/AJMDTGGL) so we can get your contact information if you would like a follow up. Thank you, Andrew
inconsistent pricing and damage to aluminum wheels during tire installation
Salesperson significantly increased labor prices for a long-term customer.
Tires wore out prematurely within seven months of purchase
Staff refused to provide tire recommendations and directed customer to website.
Customer suspects unnecessary tire replacement due to inconsistent pressure readings
Long wait times and dishonest communication regarding service queue
Appointment was not honored and service wait time was excessive
Staff refused to mount rims despite having hours before closing.