Discount Tire
🚗 Auto & Repair · Colorado Springs
total experiences
replied on google
Most reported issues
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Experiences
Staff pressured customer to purchase unnecessary tires and rims.
employees ignored the customer and failed to provide service
Business reply on Google
Hello Melissa, Thank you for taking the time to provide feedback. I sincerely apologize that your interactions with us have not met the level of service we strive to provide. To better understand your experience and address your concerns, I would appreciate it if you could share further details by completing the form linked below. I am committed to resolving this issue and earning back your business. I hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000018zCX0YAM ~Stephen~ Customer Care
Appointment times are not honored resulting in long wait times.
Business reply on Google
Hello Jareson, I'm truly sorry to hear about your extended wait and the oversight regarding your appointment. Your experience is not reflective of the level of service we strive to provide. Our customer’s time is valuable, and I understand your frustration and apologize for the inconvenience this has caused. I’d be grateful for the opportunity to share this information with our store management team. Would you please follow the link below and provide me with some additional information? We value your business and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500Kf00000eWkZfIAK ~Stephen~ Customer Care
The actual wait time significantly exceeded the promised duration.
Business reply on Google
Hello Daniel, Thank you for taking the time to leave us a review. I sincerely apologize for the inconvenience caused by the extended wait time during your recent visit. This is not the way your experience should have gone. I’d be grateful for the opportunity to share this information with our store management team. I’d appreciate it if you could follow the link below and share some additional details with me. Thank you for giving me the opportunity to follow up with you. -Jordan- Customer Care https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000vfrVpYAI
Inaccurate price quotes and inconvenient refund policy for debit card payments.
Business reply on Google
Hello D, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000qCtXXYA0 ~Stephen~ Customer Care
Employee lied about tire age and condition to encourage unnecessary purchase
Business reply on Google
Hello Laurie, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000meiEnYAI ~Stephen~ Customer Care
excessive wait time and failure to complete service as promised
Business reply on Google
Hello Samson, Thank you for taking the time to leave us a review. I sincerely apologize for the inconvenience caused by the extended wait time during your recent visit. This is not the way your experience should have gone. I’d be grateful for the opportunity to share this information with our store management team. I’d appreciate it if you could follow the link below and share some additional details with me. Thank you for giving me the opportunity to follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000lvPBkYAM Gerry Customer Care
Pre-purchased tires were unavailable at the scheduled appointment time.
Business reply on Google
Hello Nell, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500Kf00000fwj0GIAQ ~Stephen~ Customer Care
excessive wait times and poor customer service prioritization
Business reply on Google
Hello Mike, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500Kf00000drOs3IAE ~Stephen~ Customer Care
Staff failed to honor appointment and prioritized walk-in customers
Business reply on Google
Hello Terence, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here, and I apologize for the longer then normal wait time you experienced. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review ?caseId=500Kf00000c9LdVIAU Chandler D, Customer Care
Technician damaged wheel and provided dishonest service regarding tire pressure issues.
Business reply on Google
Hello, Thank you for taking the time to leave us a review. I'm truly sorry that we did not meet our standard of service the first time and that you had to make multiple visits to correct the problem. This is not the way your experience should have gone, and for that I sincerely apologize. I’d be grateful for the opportunity to share this information with our store management team. Would you please follow this link and provide me with some additional information? https://bit.ly/ATDTR2C Thank you for giving me the opportunity to follow up with you. Joe, Customer Care
Long wait times and lack of staff assistance for tire air.
Business reply on Google
Hello Destiny, I am very sorry to hear about the experience you described here. I would be grateful for the opportunity to look into this further for you. If you could provide me with some additional details by following the link below, I will get started right away. https://bit.ly/ATDTR2C I appreciate the opportunity to assist you. -Lynn-
Vehicle damaged during service and left in an unsafe parking state.
Business reply on Google
Hello, I am very sorry to hear about the experience you described here. I would be grateful for the opportunity to look into this further for you. If you could provide me with some additional details by following the link below, I will get started right away. https://bit.ly/ATDTR2C I appreciate the opportunity to assist you. Jordan Customer Care
The tire repair was ineffective and caused a vehicle breakdown.
Business reply on Google
Hello Heather, The situation you've described is concerning. We take your comments seriously and would like to understand more about your recent experience. Please follow the link below to provide additional details and I will follow up with you. https://bit.ly/ATDTR2C ~Stephen~ Customer Care
Staff pressured unnecessary tire purchases and damaged vehicle components.
Staff damaged the parking brake cable and concealed the repair error.
Business reply on Google
Hello Zach, Thank you for your review. We take your concerns seriously and apologize for what you are describing. Please follow this link https://bit.ly/ATDTR2C, and provide us with some additional details and we will be certain to follow up with you.
Technician failed to repair tire and provided dishonest service.
Business reply on Google
Bryan, We are sorry to hear about the concerns you describe. We understand your frustration, and would like to make sure we have your concerns further addressed. If you could provide some additional details to the following link, we can get started: https://bit.ly/ATDTR2C We look forward to hearing from you soon.
The business failed to honor the price quoted over the phone.
Incorrect diagnosis led to unnecessary tire replacement and unresolved billing issues.
customer experienced excessive wait time while others were served first