Discount Tire
🚗 Auto & Repair · Dallas
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Vehicle damaged during service and business denied responsibility for repairs.
Business reply on Google
Thank you for taking the time to bring this to our attention, Amy. The situation you’ve described is concerning, and we take your comments seriously. We would greatly appreciate it if you could complete the form linked below so we can connect with you directly and gain a better understanding of the details of your visit. We value your business and hope to hear from you soon. -Jordan- Customer Care https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000013SWfTYAW
staff intentionally damaged tire to force a new purchase
Business reply on Google
Hello Tajae, Thank you for taking the time to share your recent experience with us. I completely understand your concern regarding this situation, and we take matters like this seriously. I want to assure you that your feedback will be shared with our management team and senior leadership for their review. This way we can take the necessary steps to ensure similar situations do not happen again, and to deliver a better future experience for you. I sincerely hope you will give us another opportunity in the future to earn your trust. If I may be of any further assistance, please don't hesitate to reach out using the contact form linked below. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH0000135s8nYAA Gerry Customer Care
In-person customers experience longer wait times than phone callers.
Business reply on Google
Hello Ricardo, Thank you for taking the time to share your feedback. I sincerely apologize that your interactions with us have not met the level of service we strive to provide. To better understand your experience and address your concerns, I would appreciate it if you could share further details by completing the form linked below. I am committed to resolving this issue and earning back your business. I hope to hear from you soon. -Jordan- Customer Care https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000wnVAxYAM
failed tire repair led to an unnecessary sales pitch for new tires
Business reply on Google
Hello Robert, Thank you for taking the time to leave us a review. We greatly appreciate your loyalty and business with us over the years. I am sorry to hear about the experience you describe here and would value the opportunity to look into this further to address your concerns. If you could provide some additional details using the link below, I can get a case started for you and follow-up. I hope to hear from you soon. -Jordan- Customer Care https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000vvQt1YAE
Valuables were stolen from the vehicle during tire service.
Business reply on Google
Hello Nicholas, The situation you've described is concerning. We take your comments seriously and would like to understand more about your recent experience. Please follow the link below to provide additional details and I will follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000tvfUzYAI -Kyle- Customer Care
Staff ignore customers and provide slow service for fleet accounts.
Business reply on Google
Hello Mark, Thank you for taking the time to leave us a review. I sincerely apologize for the inconvenience caused by the extended wait time during your recent visit. This is not the way your experience should have gone, and for that I sincerely apologize. I’d be grateful for the opportunity to share this information with our store management team. Would you please follow this link and provide me with some additional information? Thank you for giving me the opportunity to follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000oOjorYAC Chandler D, Customer Care
Employee made inappropriate and sexist comments regarding household finances.
Business reply on Google
Hello Megan, Thank you for taking the time to provide feedback. I sincerely apologize that your interactions with us have not met the level of service we strive to provide. To better understand your experience and address your concerns, I would appreciate it if you could share further details by completing the form linked below. I am committed to resolving this issue and earning back your business. I hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000lSyJAYA0 ~Stephen~ Customer Care
Technicians serviced the wrong tire and installed a used tire.
Business reply on Google
Hello, Suthida, I am very sorry to hear about the experience you described here. I would be grateful for the opportunity to look into this further for you. If you could provide me with some additional details by following the link below, I will get started right away. https://bit.ly/ATDTR2C I appreciate the opportunity to assist you. Jordan Customer Care
Staff performed unauthorized tire replacement without customer approval.
Business reply on Google
Hello m_sullivanfilm, I thank you for your review and I appreciate you taking the time to share with me your recent interaction with our President George Bush Turnpike store location. I apologize for the lack of communication and customer service that you experience during your visit. We have missed the mark on your visit, and this is not what you should come to expect from us. We take your concerns seriously and we'd like the opportunity to learn more about what you've described. I ask that you please reach out to us using the link below. I hope to hear from you soon. https://bit.ly/ATDTR2C Chandler D, Customer Care
The business charged excessive fees for tire installation services.
Business reply on Google
Hello M, My apologies for the late reply. I am very sorry to hear about the experience you described here. I would be grateful for the opportunity to look into this further for you. If you could provide me with some additional details by following the link below, I will get started right away. -Lynn- https://bit.ly/ATDTR2C I appreciate the opportunity to assist you.
Excessive installation fees for tires purchased from third-party retailers.
Business reply on Google
Hello Jack, I thank you for your review and I appreciate you taking the time to share with me your recent interaction with our George Bush Turnpike store location. We take your concerns seriously and apologize that your visit did not go as expected. I would like to look into your experience in more detail and aske that you please follow the link below to share with me some additional details. I hope to hear from you soon. https://bit.ly/ATDTR2C Chandler D, Customer Care
The store manager was rude and condescending to the customer.
Business reply on Google
Hello Emmanuel, I thank you for your review and I thank you for sharing your recent experience with us. I apologize for how your visit was handled as this does not align with the level of service we aim to provide our customers. We take your concerns seriously and we'd like the opportunity to learn more about what you've described. I ask that you please reach out to us using the link below. I hope to hear from you soon. https://bit.ly/ATDTR2C Chandler D, Customer Care
Staff member was rude and passive aggressive to the customer.
Business reply on Google
Hello Joshua, I am very sorry to hear about the experience you had at our store, as this does not align with the level of service we aim to provide. I would be grateful for the opportunity to look into this further for you. If you could provide me with some additional details by following link below, I will get started right away. https://bit.ly/ATDTR2C I appreciate the opportunity to assist you. Price Customer Care
Staff failed to return personal property during tire replacement service.
Business reply on Google
Hello Lexington, Thank you for your feedback and review of your recent visit. We do appreciate your kind words regarding our staff but I am sorry to hear about your valve caps. I do apologize for the inconvenience and confusion this caused. We would like to hear from you and ensure we address your concerns. If you would please follow this link https://bit.ly/ATDTR2C and provide us your details. Once we have your information, we will be sure to notify the store management team of your experience. We will also ask our management team to contact you directly. We appreciate you giving us the chance to make this right. Kevin Customer Care
Staff refused to inflate a tire shortly before closing time.
Business reply on Google
Hello LS, Thank you for taking the time to give us this review. We are sorry to hear about this experience and we do apologize for any inconvenience this may have caused. We would like to hear from you about this visit and ensure you are taken care of. If you would please follow this link https://bit.ly/ATDTR2C and provide us your details. Once we have your information, we will be sure to notify the store management team of your feedback. We will also ask them to contact you directly. We appreciate you giving us the chance to make this right.
Technician failed to install both tires as requested by the customer.
Business reply on Google
Ben, We are sorry to hear that your experience did not go the way it should have. We would like the opportunity to look into this further. If you could provide some additional details to the following link, we can get started: https://bit.ly/ATDTR2C We appreciate you giving us the chance to resolve this to your satisfaction, and look forward to hearing from you soon.
Manager refused to honor tire warranty coverage
Business reply on Google
Hello Mike, I apologize for the delay in replying to you on your experience, and I'm sorry to hear that you were not happy with our manager. I will look into this with our regional executive staff. If you would like a follow-up, please go to this link (https://discountti.re/GGDTGGL) and we will get back with you. Thank you for bringing this to our attention, and we hope to hear from you soon.
Staff allegedly damaged tire to force an unnecessary replacement sale.
Staff member was rude and unprofessional regarding a price inquiry.
Customer experienced discriminatory treatment and unprofessional behavior from staff.