Discount Tire
🚗 Auto & Repair · Grand Rapids
total experiences
replied on google
Most reported issues
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Experiences
Staff used aggressive sales tactics and refused to reinstall the tire.
Business reply on Google
Hello, The situation you've described is concerning. We take your comments seriously and would like to understand more about your recent experience. Please follow the link below to provide additional details and I will follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000018phYtYAI Joe Customer Care
Technician failed to properly calibrate tire pressure sensors during installation.
Business reply on Google
Hello Jeremy, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000016U5ntYAC ~Stephen~ Customer Care
Tire weights fell off due to improper cleaning of wheel surfaces.
Business reply on Google
Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000015bxfFYAQ -Kyle- Customer Care
The business failed to honor the scheduled appointment time.
Business reply on Google
Hello JR, I'm truly sorry to hear about your extended wait and the oversight regarding your appointment. Your experience is not reflective of the level of service we strive to provide. Our customer’s time is valuable, and I understand your frustration and apologize for the inconvenience this has caused. I’d be grateful for the opportunity to share this information with our store management team. Would you please follow the link below and provide me with some additional information? We value your business and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000015SV2JYAW -Kyle- Customer Care
excessive wait time due to lack of communication regarding appointment priority
Manager sold incorrect tire and wheel size for the vehicle.
Business reply on Google
Thank you for taking the time to share your review, Meagan The situation you've described is concerning and we would like to learn more about your purchase. If you could please complete the contact us form linked below, we'll follow up with you. https://bit.ly/ATDTR2C We value your business and hope to hear from you soon. -Matt Customer Care
Tires wore out prematurely and warranty claim was denied.
Staff refused to patch tire and attempted to sell new one.
Business reply on Google
Hello, and thank you for sharing your review with Discount Tire. I am sorry to hear that your visit to repair your tire did not go as planned. I will be sharing your post with our store management team. If you have any additional comments/concerns, please reach out to me with this link: https://bit.ly/ATDTR2C. Thank you again for providing us a review, and I hope to hear from you soon. Gerry Customer Care
The business failed to honor scheduled appointments for tire services.
The business failed to meet the promised service completion time.
Business reply on Google
Hi Monica I thank you for contacting us and I am sorry for your experience. I want to work with the store management team to make this right and would like to get some more details about your visit. Please reach out to us at https://discountti.re/InfoReq. Hope to hear from you soon Chandler
Technician error caused brake damage and staff refused to accept responsibility.
Staff refused to inflate tire and insisted on unnecessary inspection.
Staff refused to perform a tire rotation due to suspected wear.
Excessive wait time despite having a scheduled appointment.
Staff attempted to upsell unnecessary services to an inexperienced customer.
Technicians installed the incorrect tire size on the customer vehicle.
Staff prioritized walk-in customer over scheduled appointment
Staff refused service and pressured customer to purchase new tires unnecessarily.
Technician failed to perform alignment and dismissed tire pressure concerns.